Account Manager

Description

What We’re Looking For:

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.

Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.

Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You'll Do:

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• 
  Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• 
  Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• 
  Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• 
  Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• 
  Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• 
  Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• 
  Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• 
  Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• 
  A minimum of 4 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
• 
  Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• 
  Ability to develop effective account plans and strategies aligned with customer goals.
• 
  A proactive approach to identifying and driving expansion opportunities within accounts.
• 
  Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
• 
  Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
• 
  Excellent written and verbal communication skills in [Language] and English.
• 
  Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• 
  The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy comprehensive paid time off and unlimited paid and unpaid leave options for enhanced work-life balance.
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plans
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• Base Salary or Hourly Rate of $60,000 –$67,000 USD per year [discretionary] [annual/monthly] bonus [subject to the terms of the applicable bonus plan] uncapped quarterly commissions [subject to the terms of the applicable commission plan].
• Total compensation range for this position: $108,000 - $115,000 USD per year.