Director of Operations

Job Summary

The Director of Operations has responsibility for the management of daily operations and all non-physician staff and managers in cooperation with physician stakeholders and senior management. 

The Director will also be responsible for enhancing and maintaining operational effectiveness 

while emphasizing quality patient care, cost-containment, and a high functioning employee team.

Education and Experience Required

• Bachelor's degree preferably in Business Administration or Finance. Significant and 

related experience may be accepted in lieu of bachelor’s degree.

• Minimum of five years supervisory experience in a physician practice or related 

ambulatory care organization including responsibility for other managers.

Knowledge and Skills Required

• Demonstrated outcomes in the efficient and cost-effective operations management of a 

physician practice or similarly situated ambulatory care organization.

• Ability to proactively identify, evaluate, and monitor operational issues and 

recommend/implement measures required to improve performance and efficiency and 

ensure effective patient care.

• Financial management and analysis skills, including the ability to assist in the development 

of an annual budget and manage areas of responsibility within established parameters and

approved variances.

• Effective human resource skills to recruit, train, evaluate, motivate and retain a high 

performing team of non-physicians.

• Overall subject matter knowledge of the key aspects of an effective physician and ancillary 

services revenue cycle.

• Information management skills including management experience related to electronic 

health records, practice management systems, and partnering with internal and external 

information technology resources.

• Knowledge of the principles of all applicable government and private regulations and 

guidelines relating to the operation of a physician practice.

• Skill in exercising judgment and discretion in recommending, interpreting, and 

implementing policies and procedures.

• Ability to gain consensus and implement initiatives agreed upon by key stakeholders, 

particularly physicians, with minimal supervision.

• Skill in organizing work, delegating and achieving desired goals and objectives. 

• Detail-oriented, ability to think critically and analytically, and committed to excellence.

• Collaboratively work with cross-functional teams including physicians, senior 

management, and employees 

• Consensus builder and persuasive presenter who can work well with all levels of the 

organization and external customers using tact and diplomacy.

• Excellent verbal & written communication, presentation, and public speaking skills

• Strong computer skills with Microsoft Office Products.

• Strong project management experience with the ability to manage multiple projects and 

excel under deadlines while working independently.

• Absolute discretion and confidentiality regarding sensitive information