Assistant Director - Family Education and Resource Center

ASSISTANT DIRECTOR

Exciting opportunity to assist the Program Director in furthering the goals of our highly regarded family/ caregiver support program in Alameda County.

The Mental Health Association of Alameda County (MHAAC) is a well-established non-profit organization with long term staff that assists and advocates for people with mental illness and their family members through programs including the Family Education and Resource Center, the Family Partnership Program and Patients' Rights Advocates. Together, these programs assist thousands of people with serious mental illness and their family members every year. We envision a world without stigma where people with mental health challenges and their family members are free to live their best lives. MHAAC's current budget is around $7 million.

The Family Education and Resource Center (FERC) is a family-centered program that provides free education, advocacy, and support to family caregivers of a loved one living with mental health conditions and resides in all regions of Alameda County.

What makes FERC unique is that all of our staff care for a loved one with a mental health condition or Serious Mental Illness (SMI).

FERC programmatic components include: a warm-line; education, training and support for family/caregivers; a resource center; assistance with AB1424 Historical Information Forms; support for the development of family leadership; and collaboration with other MHSA funded programs.

We offer:

• Competitive salary
• Eligible for first pay increase after successful completion of 3-month introductory period
• 100% paid medical and dental coverage for the employee
• 401K Retirement Plan
• Generous time off benefits:
• 14 paid Holidays, including the week between Christmas and New Years
• Vacation leave 2 weeks per year, increases to 4 weeks by year four of employment
• Paid lunch break
• Mileage Reimbursement for work travel
• Paid volunteer time-off
• Tuition reimbursement
• On the job training

ESSENTIAL JOB DUTIES:

FERC's Assistant Director reports directly to the Program Director and assists in all aspects of program operations including: the warmline, supervision of program staff, building strategic partnerships, outreach and community engagement, public speaking, contract deliverables, and fiscal operations across all FERC satellite locations throughout Alameda County.

The Assistant Director must be able to interact comfortably with people who have a mental health issue and their families, possess strong multi-tasking skills, and able to work courteously with people from diverse cultures. Duties may include, but are not limited to the following:

• Responsible for the effective management of the FERC Warm Line including integration of Family Advocates into Warm Line operations
• Works with facilitators to ensure the quality of support group offerings across all locations
• Participates in the implementation of high quality educational and outreach events
• Assumes primary role in networking with community service agencies and developing/maintaining relationships to bring mental health education to community members
• Provides monthly Crisis Intervention Training (CIT) sessions and coordinates family and consumer presenters for training events
• Supports staff with sensitive and critical client cases/ clients in crisis
• Actively participates in Alameda County committees and work groups
• Assists the Program Director in the management of budget allocations and expenditures

MINIMUM QUALIFICATIONS:

• Bachelor's Degree (BA)
• Five (5) years of supervisory experience
• Direct lived experience as a family caregiver of a loved one who has a mental health challenge or serious mental illness; education and/or professional work experience does NOT replace the personal lived experience that is required
• Must have demonstrated work history. Work experience may be paid or unpaid.
• Two (2) years of professional experience providing family support services to families that have a loved one with a mental health condition
• Must have a valid California driver's license, daily access to a working motor vehicle, maintain required auto liability insurance, and have an acceptable motor vehicle report, as determined by MHAAC's insurance broker
• Have proficiency in Microsoft Office - Outlook (email) and Word (documents)
• Must be able to provide proof of full Covid-19 vaccination and be willing to obtain CDC/Alameda County recommended booster shots
• Must successfully pass a fingerprint background check by CADOJ and the FBI

ADDITIONAL DESIRED QUALIFICATIONS:

• Master's Degree (MA or MS)
• Highly skilled in Microsoft Excel, PowerPoint, and Access
• Experience working with diverse populations
• Experience using video-based platforms such as Zoom
• Bilingual in one of the Alameda county's threshold languages: Cantonese, Farsi, Mandarin, Spanish, Tagalog, Vietnamese

POSITION TYPE: Full-time, Exempt

HOURS OF WORK: Mon - Fri: 9AM-5PM, with occasional evening and weekend hours

WORK LOCATION: 7677 Oakport Street, Suite 100, Oakland, CA 94621.

SALARY: $85,000 annually

COVID CONSIDERATIONS: All staff are required to show proof of COVID-19 vaccination and booster shots. Air purifiers in the office

The Mental Health Association of Alameda County is an equal opportunity employer to all, regardless of age, ancestry, color, (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

We are also committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific accommodation requested for a disability-related limitation.

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All staff are required to show proof of COVID-19 vaccination and booster shots. Air purifiers in the office.

Application Question(s):

• Do you have direct personal lived experience as a family caregiver of a loved one who lives with a mental health condition or serious mental illness?

Note: education and/or professional experience does NOT replace the requirement for personal lived experience.

Education:

• Bachelor's (Required)

Experience:

• Supervisory: 5 years (Required)
• Professional experience providing family support services: 2 years (Required)

Work Location: One location