Digital Inclusion Peer Navigator

JOB TITLE: Digital Inclusion Peer Navigator

DEPARTMENT: Education & Innovation

JOB STATUS: Full-time (40 hours), non-exempt

HOURS & LOCATION:

• 9am - 5pm, Monday - Friday, in-person Wednesday and Thursday
• The role requires on-site support at a local shelter close to our offices one day a week. Our on-site support follows a buddy system, indicating that you will never be alone on site.
• Candidates should be able to commute to local community orgs and shelters as needed.
• Role is remote and in-person in San Francisco (flexible hybrid remote work options). Some schedule flexibility may be required for training schedule needs and urgent situations.

SALARY: $30/hour

BENEFITS:

• 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
• 100% Dental, vision, life & long-term disability coverage; EAP
• Over 30 days of PTO including: 10 vacation-days (to start), sick-days, personal days, and major holidays
• Health and Dependent Care FSA, Commuter Check, and 403(b) options available
• Ongoing access to MHASF continuing education and skill-building workshops- all training time paid
• Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once!

REPORTS TO: Digital Inclusion Program Coordinator

ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF):

MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us!

OVERVIEW OF POSITION:

In collaboration with San Francisco Department of Public Health (SF DPH), MHASF is managing the Technology-Assisted Mental Health Solutions (TAMHS) Project and developed the Tech@Hand Program. There are two main goals for the the Tech@Hand Program. The first goal is to use technology to support the mental wellness of San Francisco residents. The second goal is to close the digital divide in San Francisco.

The Tech@Hand Program will loan iPads to 20-40 residents of San Francisco. The target populations for this project are Transitional Aged Youth (16-26) and socially isolated Transgender adults. The tablets are internet connected and will be at no cost to participants. The program will then collaborate with participants to enhance digital literacy skills and their mental wellness online.

The Digital Inclusion Peer Navigator will support participants in the Tech@Hand Program. This includes providing technical support to participants to reach digital skills goals and mental health goals including referrals to peer mental health services. It also involves soliciting feedback from participants on their digital mental health needs. Collected feedback will offer us program insights to improve upon the Tech@Hand Program.

TOP 3 RESPONSIBILITIES:

• Maintain regular contact with program participants via digital office hours, Zoom, text, email or in-person meetings
• Ensure you understand participant's comfort with technology and provide resources and support to help them grow their digital literacy skillset
• Collect, organize, and monitor participant data. This includes ensuring outreach trackers are kept up to date, driving engagement with our satisfaction surveys, and ensuring feedback is shared with appropriate stakeholders to continuously improve upon the Tech@Hand Program.

ADDITIONAL RESPONSIBILITIES:

• Address inquiries, resolve technology related issues as a "single-point-of-contact" and provide customized interaction(s) to our diverse participants' technological preferences and individualized needs
• Assess each participant's foundational digital skill set, access to technology and assist participants with growing and developing their digital literacy, and connecting them with critical mental health services
• Provide links to peer-to-peer mental health support at MHASF and the wider peer community
• Codify digital support training by creating handouts (using Canva) or video content (Microsoft Stream recordings) and distributing them via Instagram, Thinkific & in person channels
• Learn technology tools our participants request information about - to support them directly or enough to refer them to an appropriate resource
• Model technology inclusion through coordinated and intentional efforts to reduce and eliminate historical, institutional, and structural barriers
• Other duties as assigned

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.

QUALIFICATIONS:

• Personal lived experience of mental health challenges, and willingness to disclose to participants and in presentations
• Comfortability working with participants experiencing homelessness; working from a shelter space
• Comfortability and competency working with trans and queer community members across ages
• Bilingual in Spanish and English and ability to provide peer support and digital education to Spanish-speaking participants highly desired
• Transitional Aged Youth (ages 16-26) and Trans-identifying individuals are strongly encouraged to apply
• Excellent written and oral communication skills; ability to organize and present complex information in a clear, accurate and concise manner
• Knowledge of community engagement strategies, health disparities, bridging technology inequities, cultural and linguistic competency, and culturally responsive education and dissemination strategies
• Experience taking initiative to self-educate about unfamiliar subjects or concepts, particularly on technology topics
• Professional computer skills including software knowledge in Microsoft Suite, Microsoft 365, the iOS and Android operating systems and other web-based collaboration/communication tools (e.g., Asana, Slack)
• Commitment to upholding the mission and values of MHASF

HOW TO APPLY:

Fill out the application below. Applications require all the items to be considered complete; applications that do not include these documents will not be considered:

• An up-to-date resume
• A thoughtful cover letter describing your interest in this role

After submission, a hiring manager will review your resume, cover letter, and supplemental questions.

We endeavor to maintain an accessible and transparent application process. We will confirm receipt of all complete applications and will notify applicants of the status of their application as soon as possible.

PHYSICAL REQUIREMENTS

The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between floors of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neuro-divergent, to apply to work with us.

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.