Passenger Service Manager

We have an amazing opportunity to join our fantastic Menzies Aviation team as an Aviation Customer Service Manager to support the operations in Denver, CO.

We are looking for someone who has a proven track record in Passenger/Customer Service Management.

If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on!

Key responsibilities

The Customer Service Manager coordinates passenger Service activities to provide fast and efficient services for customers by directing all passenger service operations functions and ensures workers and equipment are available passenger services.

You’ll put our people, our customers – and their customers, at the heart of everything you do.

What is in it for you?

Firstly, you will be working for the worlds’ largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field. 

In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us. 

What’s next?

If all the above has got you excited and you want to join Menzies Aviation, please hit the apply button!

About Us….

People. Passion. Pride. This is what has driven our teams since 1833.

We have been evolving as business since 1833 and have developed to become a critical partner in the global aviation industry, providing air cargo services, fuel services and ground services at airports on six continents.

That’s the big picture – but at the heart of our business is our people. Whether serving customers landside or airside, above or below the wing, we’re passionate about what we do and take great pride in delivering the best service for our customers.

Safety and security are our highest priority. We have a duty of care to look after each other, our customers, and their customers. Not only that but we truly care about the communities where will live and operate.

For Further Information See Job Description Below

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Key Responsibilities

• Full accountability to the Passenger Service Manager for Health & Safety issues, operational and financial performance of their shift
• Planning resource allocation in each business unit for their shift
• Routine liaison with customer representatives
• Liaison with internal and external customers and agencies
• Producing routine reports
• Support the development of business units with accurate and timely project work
• Ensuring compliance with all internal and external operational and administrative requirements
• Perform as a mentor to other employees
• Required to attend the mandatory training imposed by the Company and Airlines as per job role
• Provide training to employees in accordance with Company and Airline standards

Qualifications

• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures - Required
• Must be at least 18 years of age
• Must pass pre-employment drug screen
• Must have current valid US driver’s license
• Ability to proficiently read, write and speak English
• Excellent communication skills
• Must have a positive, can-do, upbeat personality
• Able to remain calm under pressure
• Must excel in time management skills and require minimal supervision
• Able to stand for long periods of time at the ticket counter and gate check-in areas
• Must be comfortable lifting 70lbs
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Management experience in the Airport Ground Handling business
• Advanced Computer Skills Required
• Previous management experience and a demonstrable track record of passenger services success
• A proven track record in managing a business unit
• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

• Salary $100,000
• Eligible for Station Bonuses
• Advancement Opportunities
• Health, Dental, Vision, 401K
• Life and Short-Term Disability Insurance
• Paid Vacation
• Paid Training
• Uniform Provided

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

Salary : $100,000