Retail Assistant Manager

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Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description:

The Retail Assistant Manager is responsible for helping carry out the essential functions of the Retail Department as determined by the Retail Manager. The Assistant Manager is instrumental in helping and delegating day to day activities for the Retail Sales Associates with activities including; tagging merchandise, restocking retail items, and assessing inventory needs from the warehouse as well as items that need to be reordered. As well as working with the Retail team, the Assistant Manager will help with administrative tasks as needed, including inventory reporting and reordering and properly documenting damaged and lost items, promotional and marketing giveaways, inventory counts and adjustments as well as managing special projects including seasonal sales, offsite event sales and warehouse coordination under the supervision of the Retail Manager.

How you will do it...

• Assist with managing labor, productivity, scheduling, quality control, and safety measures for the assigned departments

• Carry out supervisory responsibilities in accordance with company policies and applicable laws

• Encourage, and maintain internal and cross-departmental communication

• Assist with training staff to provide a memorable and uniquely Meow Wolf level of service to guests

• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance

• Assist Retail Manager with supervision of Retail Associates

• Assist with recommending, creating, and communicating policies and procedures

• Fulfill all Managers on Duty duties, skills, and knowledge, including the ability to perform any role within the Retail area, including opening and closing

• Maintaining knowledge of events, special programs and projects and communicating them to the staff

• Assist with tracking fluctuations in visitation numbers and adjusting staffing levels accordingly

• Assures the store is properly stocked and visually merchandised as required

• Support and contribute to Loss Prevention policies and procedures

• Ability to do all retail positions from cashier, greeter, stocker, etc.

• Generating inventory reports and velocity reports for placing inventory reorders

• Ordering operating supplies for the gift shop department as needed

• Coordinating inventory pick up and drop offs from warehouse and vendors

• Coordinating restocking and storage needs with staff

• Working on special merchandising projects with coordination from Retail Manager

• Recording giveaways and promotional giveaways

• Placing reorders of merchandise under supervision from Retail Manager

• Submitting and tracking invoices when necessary

• Respond to injuries and emergencies appropriately

• Other duties as assigned

To be successful in this role...

• Excellent communication skills

• Ability to lead and manage staff

• Good judgment in difficult and complicated management situations

• Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel

• Follow and enforce safety rules

• Adaptable to changes in a fast-paced work environment

• Minimum 3 years leadership experience in retail/entertainment/operations environment

• Proven work experience as a Retail Supervisor or similar leadership role

• Hands-on experience with point of sale systems

• Strong service skills and welcoming demeanor required

• An interest in the arts

• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays

• Experience training staff and identifying training needs

• High School Diploma or equivalent

It would be nice to have...

• Prior work experience in a retail, exhibit, attraction museum, or other public space

• Adult Child Infant CPR, AED, and First Aid certification

• Hidden talents that can be employed as part of the persona including singing, dancing, magic, comedy, conversationalist, impersonator or otherwise

• Prior experience with visual merchandising

• Dual language skills, especially but not limited to English and Spanish

Work Schedule: The schedule for this role is anticipated to be Friday - Tuesday evenings/nights. Schedules are based on business needs.

Work environment & physical demands...

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to lift up to 40lbs, remain in a stationary position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

You will get to know Meow Wolf by...

• Exploring Meow Wolf Origins.

• Attending Immersiversity

• Reviewing Meow Wolf's Employee Handbook.

Are you...

• Ready to help lead a world class retail team?

• Able to provide out of this world customer service?

• Interested in fully embracing the Meow Wolf culture and sharing it with the world?

If you answered 'YES' to all of the above, then what are you waiting for? APPLY NOW!

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HSA

• Dental & Vision Insurance

• 401k Retirement Plan

• Company Paid Life Insurance Policy & Long-Term Disability Coverage

• Voluntary Short-term Disability & Critical Illness Policies

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch

• Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com/careers for more information.