What are the responsibilities and job description for the Technical Support Specialist II position at MEPPI?
Empower the Future of Critical Power Join MEPPI as a Technical Support Specialist II for Three-Phase Systems and Battery Solutions!
MEPP's Service Center Division (SCD) is seeking a knowledgeable and hands-on Technical Support Specialist II to join our team and provide expert technical support for our advanced power distribution systems and inverter-based products. This is an exciting opportunity to work with cutting-edge technologies and make a real impact by supporting both internal teams and external partners.
What You'll do:
- Deliver technical support at the system and facility level for MEPPI products, working closely with authorized service providers (ASP) and end users.
- Manage and track field incidents, ensuring timely resolution of technical issues.
- Provide assistance to internal divisions during Root Cause Analysis (RCA) investigations and Quality Assurance (QA) issues.
- Analyze performance data, identify trends, and recommend design improvements to mitigate failures.
- Develop and distribute technical updates, troubleshooting guides, and documentation for MEPPI, ASPs, and customers, ensuring compliance with quality systems.
- Support MEPPIs remote monitoring software, including vendor relations, product documentation, and technical assistance for customers. Maintain software databases and version controls.
- Act as a technical liaison between MEPPIs expatriates and equipment divisions.
- Provide field-based support through site visits, technical presentations, and direct customer interaction.
- Foster collaborative relationships with other MEPPI departments, customers, and suppliers to drive division goals forward.
What You Bring:
- Education: Bachelors degree in a technical field or equivalent experience with 3-5 years in technical or field support roles, particularly in power distribution systems.
- Technical Expertise: Intermediate knowledge of power distribution systems and remote monitoring, with hands-on experience in field testing, troubleshooting, and data analysis.
- Industry Knowledge: Familiarity with industry standards like UL, NEC, and IEC, along with advanced skills in safety requirements and test equipment.
- Communication: Excellent interpersonal skills to effectively communicate with diverse teams, vendors, and customers.
- Tech Skills: Proficiency in MS Office and MRP/ERP systems, with experience in producing technical documents.
Whats in It for You?
- Comprehensive Health Coverage: Weve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
- Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
- Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
- Career Development: Were invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
- Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.
- 24-Hour Fitness Center: Stay fit with access to our on-site fitness center, available to you 24/7.
Why MEPPI?
At MEPPI, youre not just another team memberyoure part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, were a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.
About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us in Warrendale, Pennsylvania, and be part of a global team thats driving the future of transportation and energy solutions.
Ready to Apply? Join MEPPI and help us power the future! Apply today to become a part of our innovative and dedicated team.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.
Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.
