Business Systems Analyst

Location(s) Alpharetta, Georgia, Birmingham, Alabama, Dallas, Texas, Downers Grove, Illinois, Jacksonville, Florida, St. Louis, Missouri Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Kemper is looking to add a seasoned Business Systems Analyst to our IT department. Focus will be on projects related to Amazon Connect. The Business Systems Analyst participates in the analysis of business requirements, documents system workflows and use cases and identifies opportunities for process improvements and recommendations. Prepares materials in advance of meetings (e.g., design sessions, testing sessions), facilitates meetings and documents meeting minutes. Responsibilities Serve as a Business Systems Analyst across projects. Participate in the analysis of business requirements. Document system workflows and use cases. Identify opportunities for process improvements and recommendations. Develop functional design documents and align with technical design documents. Outline high level application testing. Preparation of materials in advance of meetings (e.g., design sessions, testing sessions), facilitates meetings and documents meeting minutes. Maintains knowledge of business functionality and technical platforms as the business climate and technology platforms evolve Performs procedural duties within standardized practices, where applicable. Complies with and supports all corporate, department and security policies and procedures. Performs other related duties as required or requested Qualifications Bachelor’s degree or equivalent work experience 5 years of experience Requires experience working with Jira and Confluence Knowledge of project management standards, processes, procedures and guidelines. Must be well organized, detail oriented, able to multi-task, and reliable Must have effective written and verbal communications skills. Strong computer/software skills (Microsoft Office) Delivers high quality deliverables on time. Clear and concise communication with coworkers. Needs tactical guidance of work and deliverables. Experience in telephony a plus. Occasional travel required This is a hybrid position, working at the local Kemper office as needed. Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it. #LI-AK-1 #LI-Hybri Kemper at a Glance The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Auto and Life brands. Kemper serves over 4.8 million policies, is represented by approximately 22,500 agents and brokers, and has approximately 7,700 associates dedicated to meeting the ever-changing needs of its customers. *Alliance United Insurance Company is not rated. We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V Our employees enjoy great benefits: • Qualify for your choice of health and dental plans within your first month. • Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans. • Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs. • Contribute to your community through United Way and volunteer programs. • Balance your life with generous paid time off and business casual dress. • Get employee discounts for shopping, dining and travel through Kemper Perks.