What are the responsibilities and job description for the Customer Service Representative position at Mercantile Bank?
Mercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Merrill, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking with a stable and respected financial institution? If so, please read on.
This Customer Service Representative position earns a competitive wage based on skills and experience. You would also be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more! If this sounds like the right opportunity for you, apply today!
THE MERCANTILE BANK STORY
Founded in 1997 with the firm belief that our customers, employees, and communities are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve problems and are leaders in the industry when it comes to innovative products. As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers.
We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and reach their full potential. We get that attractive compensation and benefit plans are important. We get that feeling valued, accepted and respected is key. We are committed to attracting and retaining the best talent in the markets we serve. We are a great place to work and grow. So, come see for yourself why we have been named one of "West Michigan's 101 best and brightest companies to work for."
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative, you will interact with people all day. Customers will be happy to see your smiling face in the office when they enter the branch. Your top priority will be to provide them with an exceptional sales and service experience. You will be tooled with the knowledge and resources to be able to assist customers with their financial needs. Each customer is unique and your job will be to ask questions and listen to be able to provide banking solutions that meet their unique needs.
You are motivated to achieve your goals and you cheer on your co-workers to meet theirs too. You will wear multiple hats and are prepared to fill in at the Teller Line or assist your manager with various projects as needed. You are excited to uncover an opportunity to refer business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities.
You will receive a lot of training so you will know the products, services and how things work at Merc. Banking is always changing so it is your responsibility to continue to stay informed of changes. You are excited to be a resource to others and share information with your team members and customers.
You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives!
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE
- High School Diploma or equivalent
- 2 years' experience in customer service in a retail sales environment
- Experience with needs-based selling and providing exceptional customer service
- Experience working in Retail Banking is preferred
Are you passionate about providing excellent customer service? Are you friendly and personable? Do you have excellent communication skills? Are you a team player? If you answered "yes," then you might just be perfect for this position!
WORK SCHEDULE
On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel is required for meetings and training.
ARE YOU READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our mobile-friendly application. We look forward to meeting you!
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