What are the responsibilities and job description for the Warranty Clerk position at Mercedes-Benz of Atlanta Northeast?
The Mercedes Benz of Atlanta Northeast (Formally: Atlanta Classic Cars) has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
Book warranty repair orders and submit claims of manufacturer warranty
Maintain receivables schedules; service contract claim submission and follow up
Work closely and effectively with team of technicians, service writers, and supervisors
Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
Communicate with Service Advisors to define the scope of a warranty claim
Process all warranty paperwork to ensure proper documentation and to verify criteria
Arrange for parts for shipment to factory or distributor
Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by the warranty companies.
Stays abreast of all factory recalls, announcements, and procedures
Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
Review all returned and/or rejected warranty claims and prepare the repair orders for immediate re-submission
Maintain record of all claims submitted, returned/rejected and paid and their current status
Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
Provide a weekly report to the service manager regarding claims status
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
Qualifications
Warranty experience preferred
Attention to detail
Ability to work well with others and be part of a team
Proficiency Microsoft Office
General accounting knowledge preferred
Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
Book warranty repair orders and submit claims of manufacturer warranty
Maintain receivables schedules; service contract claim submission and follow up
Work closely and effectively with team of technicians, service writers, and supervisors
Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
Communicate with Service Advisors to define the scope of a warranty claim
Process all warranty paperwork to ensure proper documentation and to verify criteria
Arrange for parts for shipment to factory or distributor
Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by the warranty companies.
Stays abreast of all factory recalls, announcements, and procedures
Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
Review all returned and/or rejected warranty claims and prepare the repair orders for immediate re-submission
Maintain record of all claims submitted, returned/rejected and paid and their current status
Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
Provide a weekly report to the service manager regarding claims status
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
Qualifications
Warranty experience preferred
Attention to detail
Ability to work well with others and be part of a team
Proficiency Microsoft Office
General accounting knowledge preferred
Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.