What are the responsibilities and job description for the Receptionist position at Mercedes Benz of El Cajon?
Overview
The Receptionist greets customers both on the phones they call in as well as when they visit the dealership through the main entrance if a sales associate or other team member has not already done so. The Receptionist will courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist. The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
- Answer all incoming calls according to all company policies with exceptional telephone skills.
- Greet Customers as per the GREETING PROCEDURE when they arrive at the dealership in a professional manner with enthusiasm to assist every guest.
- Direct phone calls to the appropriate parties as necessary.
- Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
- Coordinates questions and issues with the appropriate department personnel.
- Maintain confidentiality of company and customer information at all times.
- Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
- Assist the service staff in contacting customers to inform them that their vehicles have been completed.
- Performs other duties as assigned.
Qualifications
- No experience required but a PLUS!
- Automotive Dealership experience a PLUS!
- Previous retail and/or customer service experience.
- Must be customer service oriented.
- Friendly with high energy and the willingness to go above and beyond.
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
- Must conduct oneself in a professional manner.
- Basic computer and Microsoft Office skills.
- Strive to respect and facilitate teamwork within all departments.
- Professional appearance and work ethic.
- Must be a team player with a strong sense of commitment to the customer and team members.
- Bilingual a PLUS!