What are the responsibilities and job description for the Wholesale Parts Counterperson position at Mercedes Benz of El Cajon?
Overview
The Wholesale Parts Counterperson is extremely knowledgeable about wholesale automotive parts and accessories and can accurately answer questions and satisfy customer requirements in person or on the phone. He or she locates automotive parts within the current inventory or from other sources (such as the internet, vendors, other dealerships, etc.) and arranges for delivery and installation.
The ideal candidate has at five years of experience with automotive parts and accessories, preferably in a dealership. He or she must have a pleasant and courteous personality, strong customer service and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with ADP software and fluency in Spanish a plus.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
- Completes sales by entering purchased items into sales/inventory system, obtaining payment, adding purchase to credit account, and issuing sales receipts.
- Maintains and solicits wholesale accounts in person and by telephone. Keeps the Parts Manager informed on the status of all accounts.
- Takes customer orders and clarifies requests, identifies automotive parts, and offers and explains alternative solutions.
- Maintains parts inventory by verifying supplies and placing orders when order-points are reached.
- Stocks items by unpacking, arranging, and placing items in bins and on shelves and adjusting inventory system.
- Receives returned items by inspecting items, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to supplier.
- Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
- Updates job knowledge by participating in educational opportunities and reading about new products.
- Tracking all incoming and outgoing parts for a wholesale account.
- Working with the wholesale account representatives to ensure inventory is available when needed.
- Performs other duties as assigned.
Qualifications
- 5 years' experience (dealership experience preferred).
- Mercedes-Benz experience a PLUS!!
- Excellent telephone and customer service skills
- Inventory control experience.
- Must have a desire to work in a commission and performance-based environment.
- Professional appearance and work ethic.
- Self-starter and self-motivator.
- Must be able to work well in a process driven environment.
- Must be able to develop relationships with vendors.
- ADP experience a PLUS!
- Bilingual a PLUS!
