Workers' Compensation Claim Adjuster

Workers’ Compensation Claim Adjuster

Hybrid Work Schedule

Buffalo, New York

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Workers’ Compensation Claim Adjuster for our Corporate Office located in Buffalo, NY.

The Workers’ Compensation Claim Adjuster will become part of a dedicated claims team focusing on Workers’ Compensation claims. This position interacts extensively with home office technical managers, internal colleagues as well as policyholders, agents, attorneys, injured workers and a multitude of claim-related service providers.

Merchants Insurance Group is proud to be named one of Buffalo Business First’s 2023 Best Places to Work in Western New York, “Fast Track” company and Top Private Company for the 4th year in a row by Buffalo’s Business First, a Super Regional Property/Casualty Insurer by the Insurance Journal and has been named as one of Ward's top 50 performing insurance companies in the United States for the 3rd year in a row. Ward's is the provider of benchmarking and best practices for the insurance industry. They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents, injured workers and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• The Workers’ Compensation Claim Adjuster will be responsible for investigating coverage and compensability.
• Provides a high level of customer service while managing a portfolio of Workers’ Compensation claims.
• Conducting and directing timely and quality claim investigations, evaluations and equitable resolution of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.

Qualifications & Skills:

• Qualified candidates will have a 4 year degree or equivalent work related experience.
• 3 plus years Workers’ Compensation claim handling experience or transferable skills from another position or industry.
• Skilled negotiator, capable of formulating strategy and action plans for files.
• Professional designations or working towards industry specific designations are a plus.
• Exceptional organizational, time management, desk management, communication and negotiation skills are required.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!! EOE

Experience

• 3 year(s): 3 plus years workers’ compensation claim handling experience or transferable skills from another position or industry.