What are the responsibilities and job description for the HEAD TELLER position at Merchants National Bank?
As a Head Teller you’ll provide guidance and direction to Tellers on branch operating procedures, ensuring compliance with bank policies and maintaining a high level of approval authority and cash limit. This role is critical in delivering quality customer service for both business and consumer banking transactions while promoting and cross-selling bank products and services.
Primary Duties and Responsibilities:
- Provide leadership and support to Tellers on branch operating procedures.
- Maintain a higher level of approval authority and cash limit.
- Deliver exceptional customer service for various banking transactions.
- Promote and cross-sell a wide range of bank products and services.
- Process transactions for checking and savings accounts (individual and commercial), time deposits, loans, club accounts, and safe deposit boxes.
- Utilize Branch Batch Capture to scan items into the bank’s mainframe.
- Maintain required records, reports, and reconciliations to ensure efficient customer service operations and compliance with audits.
- Coach and train teller staff to ensure excellent customer service and adherence to standards.
- Assist branch management in the coaching process and Teller referral/warm hand-off management.
- Provide feedback for Teller performance reviews and ensure Teller learning/development plans are current.
- Perform various administrative tasks, including preparing reports requested by management (e.g., Branch Control Checklist).
- Maintain branch records and files, and assist with facilities and equipment management.
Qualifications/Skills and Knowledge Requirements:
- High School Diploma or equivalent
- Ability to effectively utilize a computer and other standard office equipment
- Ability to effectively communicate orally and in writing
- Capable of performing basic math problems
- Must maintain a friendly, courteous and professional demeanor
- Customer service and cash handling skills required