What are the responsibilities and job description for the Field Operations Specialist position at Mercury Business Services?
We are currently searching for an outstanding individual to join our Express Small Package team in Downtown Boston.
Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are driven by our core values of Client Obsession, Relentless Improvement, and World-Class Teamwork. Mercury specializes in time and temperature sensitive shipping for healthcare & life sciences, technology, and professional services companies.
For over 40 years Mercury has been providing clients with responsiveness, value, guidance, and a comprehensive solution for their time and temperature-sensitive shipping needs. When working with Mercury, clients get personal attention, rather than a 1-800 number, and personalized guidance for their complicated shipments.
The right person for this job needs to enjoy working in the afternoon/evening as this job is a 12:30 PM to 9:00 PM shift. This role will assist in all activities of our Squads and Express Packages team in Boston.
This is a very active job where you'll split your time between picking up packages as a courier and then processing packages back in our office.
Daily Responsibilities:
- Sort, prepare labels, and ship packages every night.
- Solve various client issues on a nightly basis.
- Serve as back-up walking courier.
- Perform data entry.
- Opening/Closing the office/facility
- Assisting with customer support tickets
- Process Asset Returns
Preferred Experience:
- 1-3 years previous experience
- Military experience is a plus
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving skills
- Keen attention to detail
- Valid Massachusetts Driver’s License
Additional Preferred Skills:
- Enjoy working in a fast-paced environment.
- Be engaged, proactive, and highly motivated.
- Positive attitude
