Senior Manager - Community

The most powerful stories aren’t broadcast—they're passed hand to hand, voice to voice, founder to founder. Community is where these stories catch fire. It's where someone mentions Mercury in a late-night Slack thread, a tweet sparks curiosity, or a coffee chat turns into a sign-up. We believe the best growth doesn’t always start with a campaign—it starts with a conversation. That’s why we’re looking for a strategic leader to guide our community efforts: someone who can turn shared belief into shared momentum, and build the systems, relationships, and rituals that get more people talking about Mercury in the moments that matter most.

We’re seeking a Senior Manager of Community to lead Mercury’s community function—owning the strategy, building the roadmap, and guiding a growing team of community professionals to scale our impact. This role is pivotal in shaping how Mercury shows up in the founder ecosystem and how we build meaningful, long-term relationships with entrepreneurs.

You will be responsible for driving vision and alignment across brand, events, and content and ensuring that community is not just a channel, but a feedback loop that informs marketing and product.

*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

You will:

• Own and evolve Mercury’s community strategy, with a focus on increasing reach and awareness through a flexible approach to community that can scale with our business.
• Lead and mentor a team of community and program managers, setting clear goals, priorities, and frameworks to guide their execution.
• Set direction for how Mercury engages on external community forums—ensuring tone, approach, and presence reflect our brand and resonate with founders.
• Develop scalable programs that turn community members and influencers into brand advocates, expanding our organic reach and credibility.
• Foster partnerships with strategically important communities, and equip your team to deliver value in those ecosystems.
• Build the playbook for community-driven content and event distribution, making community a key amplifier of our owned media.
• Synthesize community insights and collaborate with product and marketing teams to inform roadmap, messaging, and campaign strategy.
• Design and implement scalable infrastructure and operational processes to facilitate collaboration across internal teams and external stakeholders.
• Measure the impact of community strategies against company goals and adapt/iterate accordingly to ensure the highest impact work is being prioritized.
  
  

You should have:

• Have 8 years of experience in community or ecosystem marketing, with 2 years managing teams.
• Have led successful community programs at a high-growth company, ideally one whose target audience is founders or small business owners.
• Are fluent in founder/startup culture and understand how to lead teams that engage authentically in these spaces.
• Are a strategic thinker who can translate high-level vision into clear, actionable direction for your team.
• Have experience managing cross-functional initiatives and collaborating with senior stakeholders.
• Are passionate about building community as a durable, compounding asset—not just a channel.
• Familiarity with influencer/creator ecosystems.
• Strong understanding of content marketing and distribution models.
• Existing relationships with startup and founder communities.
  
  

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $187,700 - $234,600
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $168,900 - $211,100
• Canadian employees (any location): CA$ 177,400 - 199,500
  
  

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.