Outreach Supervisor - Lab Support Services - St. Elizabeth Youngstown Hospital

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Summary of Primary Function/General Purpose of Position

The Supervisor Lab Support Services supervises the department by coordinating workflows related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service. They ensure compliance with regulatory and accreditation standards.

Essential Job Functions

• Utilizes working knowledge of procedures and theories in all areas of responsibilities.

• Hires, onboards, and administers disciplinary actions of staff as needed.

• Completes schedule and manages timekeeping.

• Implements policies and procedures as relates to specific area.

• Oversees training and orientation of staff. 

• •      Maintains standards of accreditation for their area.

• •             Performs regular discussion on priorities and performance to staff via touch bases, check-ins, etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.                        

Licensing/Certification

Phlebotomy Certification (preferred)

Education

Associates, Medical Technology, healthcare or a related science (preferred)

Work Experience

5 years experience in a clinical laboratory setting (required)

Previous experience in a leadership position in customer service environment (preferred)

If supervising phlebotomy, 3 years phlebotomy experience (required)

Experience with EKG (preferred)

Training

None

Working Conditions

Periods of high stress and fluctuating workloads may occur

May be exposed to physical altercations and verbal abuse

May be exposed to high noise levels and bright lights

May be exposed to limited hazardous substances or body fluids*

May be exposed to human blood and other potentially infectious materials*

May have periods of constant interruptions

General office environment

Required to car travel to off-site locations, occasionally in adverse weather conditions

Prolonged periods of working alone

Other:  Intermittent exposure to fumes and odors

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Lifting/Carrying (0-50 lbs.)   1-33%

Lifting/Carrying (50-100 lbs.)    0%

Push/Pull (0-50 lbs.)    1-33%

Push/Pull (50-100 lbs.)    1-33%

Stoop/Kneel   1-33%

Crawling    0%

Climbing    0%

Balance    1-33%

Bending    1-33%

Sitting    67-100%

Walking    1-33%

Standing   1-33%

Additional Physical Requirements/Hazards

Manual dexterity (eye/hand coordination)

Perform shift work

Maneuver weight of patients

Hear alarms/telephone/audio recorder

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity - far

Acuity - near

Depth perception

Use of latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Other:

Patient Population

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Skills

Active Listening

Ability to discern the thinking of others

Service Orientation

Verbal and Written Communication

Coordination

Problem Solving

Customer Service

Leadership

Keyboarding

Microsoft Office

Telephone Skills

Organization

Office Machine Operation

Time Management

Lab Information Systems

Courier Software

Phlebotomy Collection Software

EKG knowledge

EMG knowledge

Ability to train staff

Scheduling and timekeeping

Accreditation standards

Hiring and onboarding

Laboratory Support Services

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com