What are the responsibilities and job description for the Medical Receptionist position at Mercy Medical Center, Baltimore, MD?
Summary
The Medical Receptionist / Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.
The Medical Receptionist / PSA is responsible for all front desk operations, which include, but are not limited to:
Requirements
Requirements:
The Medical Receptionist / Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.
The Medical Receptionist / PSA is responsible for all front desk operations, which include, but are not limited to:
- Scheduling patients
- Answering phones
- Scanning medical records
- Triage patient phone calls for severity/importance
- Collection of insurance information and verification or benefits
- Charge entry and payment posting.
Requirements
Requirements:
- Education: High School Diploma or GED
- Previous experience in a Medical Office is preferred but not required
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees
- Adapt to the changing needs of the organization, its patients and the market
- Actively contribute to a positive, congenial working environment
- Actively contribute to enhancing patient experience