Inside Sales Representative

Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems.

Inside Sales is responsible for managing the order fulfillment process from quote to shipment. This position is expected to develop relationships with MLS customers and Business Development Managers. Critical tasks include quoting, order entry, order management, customer support, complaint resolution, business development support, and management of the entire order fulfillment process. This position provides administrative and sales support to the Inside Sales Department. This position is tasked with providing a wide range of duties that aid in improving performance and meeting, or exceeding, sales objectives. Inside Sales I will assist Management to maximize MLS market share and sales opportunities by flawlessly executing the management of the order fulfillment process and developing relationships to achieve customer satisfaction. In this position, it is expected to generate sales to new and existing customer through inbound contacts.

Daily office sales support all key accounts (order entry, order management, customer support, business development, management of the order fulfillment process to ensure flawless execution on any orders/projects, and effective complaint resolution)
• Exceed sales goals for assigned account/territory by following a sales plan created by the Inside Sales Manager
• Partner with Business Development Managers to support and grow their accounts.
• Handle or direct customer complaints, billing issues, technical/quality problems, etc. to appropriate area.
• Serve as customer contact responsible for handling customer orders and answering customer inquiries and resolving customer problems (quality issues, etc.).
• Actively monitor sample statuses to grow high value accounts single handedly.
• Participate in training as it relates to product lines, systems, corporate account strategies, territory strategies and MLS strategies.
• Support Business Development Managers in conducting product promotions including sample activities.
• Proactively assist with special projects including but not limited to forecast management, daily/monthly company reported metrics.
• Assist in customer proposals, price negotiation, and special projects.
• Assist in collecting all necessary documentation that is due to the customer related to their projects.
• Developing and maintaining high-value relationships with MLS clients
• Work effectively with key technical specialists and Manufacturing to deliver quality products to our customers.
• Makes full use of all company systems such as Powerlink, MAPICS, MasterCONTROL, etc.
• Understand and supply basic technical knowledge to better assist customer
• Sits at desk for long periods of time.
• Heavy phone and computer work

• associates and/or bachelor's degree preferred
• Experience in sales, marketing, or customer service preferred.
• Complete proficiency with Microsoft WORD, EXCEL, as well as Database software and Internet research skills required. MAPICS/INFOR/XA experience a plus. Appropriate use of Harmonized Codes/USDA IREGS
• Sales experience and/or a proven track record in an inbound sales environment desired
• Strategic, consultative and relationship selling skills
• CRM experience or other systems such as MAPICS, Powerlink, MasterCONTROL, etc.
• Must have strong time management and organizational skills.
• Must be able to assess the importance of a phone call, email, or document and take appropriate action to involve the appropriate people quickly and accurately.
• Must maintain strict confidentiality of extremely sensitive data, records, files, conversations, etc.
• Self-motivated and able to grasp new concepts quickly
• Exceptional interpersonal, organizational and communication skills, integrity, respect for confidentiality, sound judgment and decision-making skills.
• Strong written and oral communication skills. (Clear, concise and honest).
• Willing and able to multi-task.
• Good analytical and quantitative skills, leveraged by computer skills - MS Office (Word, Excel, PowerPoint)
• Outstanding customer service skills required.
• Ability to work well with other departments within the company.
• Process improvement-driven
• Customer and market focused, aware, and driven.
• High need and proven ability to set and accomplish goals to deliver results.
• Innovative, creative, makes connections, curious and always learning.
• Proactive, energetic, a self-starter.
• Forms and values strong interpersonal relationships.
• Attitude and ability to work in team environment, a team builder and effective collaborator.
• Engaging, inspirational, enthusiastic and confident.
• High integrity, sincerity, and standards.

*We are proud to be an EEO/AA employer Minority/Female/Disability/Veteran. We maintain a drug-free workplace and perform pre-employment substance abuse testing. (USA Only)*