Housekeeping Assistant Manager

SUMMARY: The Housekeeping Assistant Manager is responsible for assisting in the supervision and control of the Guest Room Attendants, Porters, Utility Porters, and Quality Assurance Team. They will train and motivate staff to ensure the highest standard of service and presentation. Fill in whenever needed, to ensure the department exceeds all customer service need and work to provide the highest quality of service to the customer at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.  Other duties may be assigned.

• Ability to perform all essential duties listed for positions that they are overseeing when needed
• Assists the Housekeeping Manager in supervising all functions of the Housekeeping Department Team Members
• Assists the Housekeeping Manager in all aspects of staffing, including posting of positions, interviews, hiring, scheduling, performance evaluations and when necessary, disciplinary action and termination
• Conduct ongoing training of all Housekeeping Team Members to increase job knowledge and skill level.
• Inventories all chemical, paper product and general facilities supplies and completes supply request as need basis.
• Shares in the responsibility for meeting Team Member needs including ensuring that all Team Members have the necessary equipment to perform their job.
• Responsible for assisting the Housekeeping Manager in all aspects of records maintenance.
• Ability to give safety instructions to new or existing Team Members.
• Ensures that equipment, parts, and chemicals are on hand for team members to perform department projects and functions.
• Ensures that all chemicals used by team members are properly identified and labeled.
• Ensures that all equipment used by team members is in safe and proper working condition.
• Ensures proper safety equipment is being used before a project begins (hard hats, back braces, safety glasses, etc.) and proper safety precautions are being followed (caution tape, hazard signs, etc.).
• Performs walk-through of all areas of responsibility after projects and assignments are completed.
• Keeps the team updated on procedures, techniques, materials, equipment, etc.
• Reviews and updates schedules as needed
• Must maintain high visibility on property; assists Housekeeping Manager in conducting departmental staff meetings.
• Works with housekeeping manager to complete goals and assignments.
• Stand-in in the absence of the Housekeeping Manager.
• Must ensure effective communication of all departmental/Company information to the team.
• Create a positive, professional work environment emphasizing a teamwork approach
• Deal promptly and effectively with guest complaints and requests.
• Oversight in maintaining the cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.

QUALIFICATIONS

1 to 3 years’ experience in Housekeeping Supervision or equivalent training/experience in hospitality.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

LANGUAGE SKILLS

Excellent communication skills both written and oral in English. Must possess interpersonal skills to deal effectively with business contacts and Team Members at all levels of the company.   Must possess a strong attention to detail and presentation skills.   Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, percent, and to create and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATION

Must obtain and maintain appropriate licensing  for an Alcohol Awareness Card.

OTHER QUALIFICATIONS

Must be a minimum of 21 years of age.  Must be proficient in Microsoft Office Products:  Word, Power Point, Publisher, Outlook; expert in Excel. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. 

EDUCATION

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.  The noise level in the work environment is usually loud. Federal contractors are required to state in all solicitations or advertisements for employment that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.