What are the responsibilities and job description for the Applications Engineer position at Messer Cutting Systems?
Job Description
JOB SUMMARY:
Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer’s machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Facilitate remote, in-house, and onsite customer training and support on machine operation, process optimization and CAD/CAM programming software
Offer suggestions to enhance metal fabrication processes such as plasma, laser, oxyfuel and drill/mill operations
Manage enhancement and bug fix lists and test software after changes and upgrades
Attend Trade Shows To Represent The Company And Products
Effectively communicate during extensive interaction with customers
Develop knowledge base articles and other training materials
Conduct equipment and software demonstrations and presentations to prospective customers
Work closely with other departments to ensure products are delivered on time and meet all customer requirements
Participate in continuous improvement projects and proactively maintain collaborative relationships.
Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences
MINIMUM EDUCATION & QUALIFICATIONS:
Associate’s Degree in related field
3 years of related experience preferred automated machinery and metal fabrication
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES:
AutoCAD or SOLIDWORKS experience
Knowledge of CNC equipment
Experience in laser cutting and material handling systems
Proficient in Microsoft Office Suite
Ability to work collaboratively and independently, with good organizational skills and the flexibility and adaptability to work on multiple projects with exceptional attention to detail.
Strong Communication And Presentation Skills Required.
Self-starter with determination for completing tasks
A valid driver’s license and reliable transportation is required
JOB SUMMARY:
Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer’s machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Facilitate remote, in-house, and onsite customer training and support on machine operation, process optimization and CAD/CAM programming software
- Remote, in-house and onsite training to customers requires 25% travel
Offer suggestions to enhance metal fabrication processes such as plasma, laser, oxyfuel and drill/mill operations
Manage enhancement and bug fix lists and test software after changes and upgrades
Attend Trade Shows To Represent The Company And Products
Effectively communicate during extensive interaction with customers
Develop knowledge base articles and other training materials
Conduct equipment and software demonstrations and presentations to prospective customers
Work closely with other departments to ensure products are delivered on time and meet all customer requirements
Participate in continuous improvement projects and proactively maintain collaborative relationships.
Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences
MINIMUM EDUCATION & QUALIFICATIONS:
Associate’s Degree in related field
3 years of related experience preferred automated machinery and metal fabrication
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES:
AutoCAD or SOLIDWORKS experience
Knowledge of CNC equipment
Experience in laser cutting and material handling systems
Proficient in Microsoft Office Suite
Ability to work collaboratively and independently, with good organizational skills and the flexibility and adaptability to work on multiple projects with exceptional attention to detail.
Strong Communication And Presentation Skills Required.
Self-starter with determination for completing tasks
A valid driver’s license and reliable transportation is required