Membership Assistant

Description

Messina Hof Company Overview:

Established in 1977, Messina Hof was developed from a family owned and operated vineyard and winery in Bryan, Texas.  Messina Hof is dedicated to high quality world-class wine production and genuine hospitality in its winery and resort facilities located in Bryan, Fredericksburg, Grapevine, and Richmond, Texas.  Messina Hof has doubled in size since 2012, and its annual wine production has grown to more than 200,000 gallons.  Messina Hof’s continued dedication to innovation, excellence, and family traditions is exemplified in its premium wines of distinction and landmark wine country destinations.  It has also been continuously named the most awarded winery in Texas.  Messina Hof is made up of a team of honest and passionate people of character that desire to be part of a rapidly growing company in an exciting and thriving industry.

POSITION SUMMARY

Responsible for the growth, direction, development, and maintenance of the VIP Membership Program at Messina Hof in Bryan, Hill Country, Grapevine, and Harvest Green.  This position provides personal attention and assistance to our specialty clients and will be responsible for arranging services to meet the clients’ needs and objectives while at Messina Hof. Additional duties include growth and maintenance of the Wine of the Month program.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Grow, develop and maintain VIP Memberships, with heavy focus on Wine Club
• Act as liaison between VIP Members and their Messina Hof needs
• Assists with leading Quarterly and Monthly Wine Club Packaging, Scheduling, and Processing
• Responsible for VIP customer service activities, database maintenance, and duties to enhance the retention of Wine Club Memberships
• Works to build product loyalty by providing customer service to VIP Members (e.g. phone calls, emails, and managing personal requests from Members)
• Maintain records for VIP Member’s sales, renewals, customer database and files and process new Wine Club Member sign-ups according to prescribed procedures for handling personal information; ensures data security protocols are maintained
• Receive, process and ship documents and follow through on wine shipments, pending orders and special requests
• Responsible for maintaining Wine Club Analysis
• Responsible for sales calls to high value potential customers for clubs, wine sales, events, etc.
• Responsible for achieving sales goals and profitability of the Membership programs
• Coordinate with the Marketing department on ads, promotions, and special programs
• Plan, execute and promote winery goods, services and events to VIP Members and potential customers
• Assist with maintaining VIP Memberships, file creations, customer service, database maintenance, document and newsletter creation and events
• Responsible for growth and maintenance of the Wine of the Month program
• Perform other duties as required including assisting other departments as needed

Qualifications

POSITION QUALIFICATIONS

Competency Statement(s)

• Related degree and/or 3-5 years related experience.
• Experience in customer service
• Ability to use a personal computer well and have working knowledge of computer programs including, but not limited to, Microsoft Word, Excel and Power Point
• Able to demonstrate multi-tasking ability, able to problem solve and to communicate effectively verbally and in writing
• Have excellent organizational skills and be able to maintain records
• Self-motivated and able to work independently to meet necessary sales goals and deadlines
• Ability to lift 40 pounds from floor to waist. Ability to sit and stand for long periods of time
• Must have active TABC and Food Handler certifications at all times

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit.  The employee is occasionally required to reach with hands and arms and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 40 pounds. The employee is frequently required to stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The work may be performed either inside or outside.

Messina Hof Wine Cellars, Inc. is an equal opportunity employer and a drug-free workplace.

Salary : $14 - $16