Residential Clinical Intake Coordinator

Description

Title: Residential Clinical Intake Coordinator 
Job Type: Full-Time - 40 hours/week, Exempt
Location: In-Person | 2625 N Weil St. - Milwaukee, WI 
Reports to: Residential Clinical Manager
Department: Residential
Shift: 1st
Schedule: Monday - Friday, 9:00 a.m. - 5:30 p.m.(subject to change based on program/departmental needs); on-call back-up and rotating late-night schedule

Background

Meta House is a non-profit organization dedicated to ending the generational cycle of addiction by healing women and strengthening families. This unique mission is at the heart of everything we do, inspiring our work and connecting us to our community. We offer a highly rewarding work environment where your contributions are valued and appreciated, and where you will have the opportunity to make a significant impact.  

General Purpose 

Creates a welcoming environment and intake process for all admitting women and children into the residential program.  Helps clients complete all required assessments, documentation, and orientation.  Supports all activities related to client admission and retention, including carrying a caseload, facilitating recovery groups, and collaborating with a multidisciplinary team on client care that is gender-specific, strengths based, and trauma informed. 

Essential Functions of the Job: 

• Welcomes all new residential clients and their children, completes all required admission paperwork with them, provides tours/introductions, and ensures they feel welcome and settled in.  
• Completes all intake requirements, answers questions, and provides a warm hand-off to the next person for continuation of onboarding. 
• Serves as the primary therapist for up to 4 residential clients 
• Conducts assessments, including ASAM and SAFE-T for assigned clients. 
• Provides individual, group, and crisis counseling. 
• Performs all required record keeping and paperwork related to intake, therapy,   treatment planning, billing, and coding, and grant documentation.  
• Implements onboarding and other service procedures and practices that are client centered, trauma-informed, and prioritize client experience and engagement. 
• Assists with/manages on-site crisis intervention   
• Participates in weekly room searches.  
• Coordinates services for residential grants including enrollment.  
• Coordinates care with assigned clients’ care teams for treatment, safety, and discharge planning. 
• Meets expectations for both quantity (productivity) and quality (evidence-based, best practices) for working with clients.  
• Participates in therapist on-call rotation for after-hours program support. 
• Participates in a rotating late-night schedule. 
• Maintains confidentiality  

Additional Functions of the Job: 

• Maintains confidentiality  
• Participate in agency-wide and community committees, meetings, and activities.   
• Driving clients or travelling independently within the community. 
• Other duties as periodically or permanently assigned.  
   

Qualifications

Minimum Requirements:

• Required Education
  • Bachelor's degree in social work, counseling, or related field
• Required Work Experience
  • 1-2 years of experience in an occupational or internship capacity
• Required License/Certification:
  • SAC-IT 

Preferred Qualifications:

• Preferred Education
  • Master’s degree in social work, counseling, or related field.
• Preferred Work Experience
  • 3 or more years of experience in an occupational or internship capacity
• Preferred License/Certification
  • LPC-IT or APSW eligible status preferred
  • Driver’s license, safe driving record, and proof of vehicle insurance
     

***Please include credential/license number***

Other Skills Required:

• Motivational Interviewing (will train) 
• Collaboration and communication  
• Strong organization and planning  
• Crisis de-escalation and management  
• Writing and goal setting 
•  Ability to incorporate cultural and linguistic needs into client care.   
•  Clinical skills in dual diagnosis/co-occurring disorders including mental health and substance use disorders.     
• Computer skills including proficiency in Word, Excel, and EHR 

Working Conditions and Physical Requirements:

• Must provide proof of vaccination for MMR, Varicella, and annual flu shot. 
• Adherence to a tobacco/smoke/vape-free work environment. 
• May be required to work periodic evenings and weekends
• Occasionally work nights and/or weekends 
• Tolerate occasional hot or cold days.
• Sit or stand for extended periods of time including alternating sitting or standing at will.
• Lift and up to 25 pounds on a regular basis and 40 pounds on occasion.
• Ascend and descend stairs using feet and legs.
• Bend, stoop, twist, squat, and kneel to perform essential functions.
• Reach overhead, and at or below shoulder level.
• Read and enter text or data into a computer or other system.
• Seize, hold, grasp, turn, or otherwise work with hands.
• Touch, pick, punch or otherwise working with fingers.
• Hear, understand, and distinguish speech and/or other sounds in order to communicate with clients and/or colleagues.
• Express or exchange ideas by means of spoken word to impart oral information to clients or the public and convey detailed spoken instructions to others accurately, loudly, or quickly.
• See clearly at approximately 20 inches or less including use of computers or tablet.
• Visually identify clients and others for reasons including, but not limited to security, presence in the building, and medication dispensing.

Additional Information:

• This description was prepared to help evaluate various classes of responsibilities, skills, and working conditions. It indicates the kinds of tasks and levels of work difficulty required of positions given this classification. It is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. 
  • Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and Meta House. Meta House retains and reserves all rights to change, modify, amend, add to, or delete from any section of this document as it deems, in its judgment, to be proper.