What are the responsibilities and job description for the Helpdesk Support position at Meta?
Company Description
My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know.
Job Description
IT Support
Southfield, MI 48034
4 Months Contract
Mon-Fri, 9-5pm
Qualifications
QUALIFICATIONS (Education, Experience, and Certifications)
• Bachelor’s degree in Information Technology or equivalent experience
• MCSE, MCSA, MCITP: Server Administrator, MCITP: Enterprise Administrator or
equivalent hands-on experience.
• CCNA or equivalent hands-on experience
• Minimum of 3 years related hands-on work experience.
• Work experience must include supporting local area network connected devices or any
equivalent combination of education and experience.
• VCP or equivalent hands-on experience
• Experience of Incident Management applications i.e. ServiceNow and RemedyForce
• Proper handling of incident escalation management
• Hands on experience with Provisioning and troubleshooting of MAC and Apple
computers to include understanding of MDM application management
• Experience in troubleshooting and provisioning of VOIP technology
• Knowledge of audio-visual equipment troubleshooting, connectivity, source/input etc
KNOWLEDGE, SKILLS AND ABILITIES
• Proficient with Microsoft Active Directory 2003/2008/2012 and Microsoft Exchange
2003/2007/2010/2013.
• Proficient with the Microsoft Windows operating system (2003/2008/2012/XP/Vista/7).
• Proficient with the Microsoft Office Suite of products (XP/2003/2007/2010).
• Proficient with Cisco router, firewall, switch, and access point configuration and
management.
• Proficient in routing and switching technology and terminology as well as the OSI model
and how it applies to telecommunications.
• Proficient with Virtualization technologies including VMware ESX 4.0 and later
• Proficient with Storage solutions – SAN/NAS
• Ability to work at onsite at client facility as required.
• Presents a tidy and professional physical appearance to customers and colleagues in a
way the represents Ricoh well, especially at a customer site.
• Willingness to work evenings and weekends on occasion.
• Willingness to travel within and outside the region.
• The position requires strong resource and time management Skills
• Individual will need to be self-motivated, detail and process oriented
• Possess strong verbal and written communication skills
• Excellent customer service skills
• Strong solving/ trouble-shooting abilities
Additional Information
Candidates must be able to lift 50 pounds and stand for extended periods of time.