Team Lead, Scanning Center Operations (Full Time, Onsite)

Description

The Team Lead is responsible for overseeing daily operations, supporting team members, and ensuring efficient production activities in the Dallas office. This position will drive a company vehicle to pick up mail from USPS locations (e.g., Dallas, Southlake), process documents for digital retrieval and archiving, and serve as a subject matter expert for the team. This role ensures smooth day-to-day operations and provides the team with the tools and guidance needed for success.

Work Schedule: Mondy- Friday; 6am - 2pm

Must be available to drive a company vehicle daily

Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.

Responsibilities

• Oversee and coordinate daily operations to ensure efficiency and accuracy
• Pick up, check-in, track, and scan incoming documents, including confidential materials and checks
• Assign tasks, manage workflow, and oversee courier activities
• Address team and client inquiries regarding documents, processes, and projects
• Generate and review reports (e.g., attendance, quality, productivity, and daily production)
• Monitor team productivity and quality, ensuring goals are met
• Provide frontline support for internal and external client requests
• Attend meetings and training sessions as required
• Handle escalations professionally, resolving issues effectively
• Ensure accurate and up-to-date documentation (SOPs), logs, and reports
• Confirm attendance, address staffing gaps, and conduct shift handovers
• Prepare and distribute weekly performance summaries to management
• Foster a positive, supportive work environment to keep the team engaged and motivated

Requirements

Experience & Qualifications

• 3 years of experience in a team lead or supervisory role, preferably in BPO, financial services or healthcare (other industries considered)
• 2 years of shipping or mailroom processes used at the US Postal Services (USPS), UPS, FedEx, Pitney Bowes or similar organizations.
• Experience with digital mailroom and imaging technology (Kofax, Captiva, PCS, preferred)
• Strong leadership skills with a proven track record of managing teams and driving results
• Ability to handle multiple priorities and maintain workflow efficiency
• High level of work ethic, discretion, and confidentiality

Skills

• Strong communication skills-clear, professional, and effective in both speaking and writing
• Problem-solving mindset with the ability to navigate challenges and find solutions
• Highly organized and detail-oriented with strong time management skills
• Ability to manage performance, coach individuals, and provide constructive feedback
• Customer-focused with a professional approach to representing the company
• Proficient in Microsoft Office (Outlook, Word, Excel)

Physical Requirements

• Must be able to lift and carry up to 50-pound boxes
• Must be able to sit or stand for extended periods of time
• Repetitive motion of hands, wrists, and fingers are required

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.