Patient Registration Representative

Built-in 1973 Dignity Health Methodist Hospital of Sacramento is committed to providing daily excellence in health care for residents of Sacramento’s southern suburbs including the Elk Grove Wilton and Galt communities. Methodist Hospital is home to a 158 acute-care bed facility with 1120 employees 283 medical staff and 29 Emergency Department beds. Methodist Hospital also owns and operates Bruceville Terrace – a 171-bed sub-acute skilled nursing long-term care facility adjacent to the hospital that provides care for the elderly as well as those requiring extended recoveries. Methodist Hospital is home to the Family Medicine Residency Program an accredited and nationally recognized program which provides resident physicians with specialty training in primary care family medicine. Together the hospital and residency program implemented a ground-breaking curriculum addressing the identification treatment and assistance of human trafficking victims and created a one-of-a-kind health clinic for victims the Human Trafficking Medical Home.

Position Summary:

The Patient Registration Representative is responsible for the accurate and complete registration of patients including scheduled, emergency and urgent inpatients and out patients, ambulatory, and observation patients. In addition to registration functions, the incumbent is responsible for providing accurate patient demographic information to all patient care providers, payer sources, and the Business Office. The incumbent pre-registers and registers patients presenting at the hospital for inpatient and outpatient services; conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights; facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents; verifies and authorizes insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement; checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate; submits notices of admissions to payors, as needed; provides information and answers questions about the CHW Payment Assistance program; collects co-payments, and other patient liabilities; and enters the financial and admissions data into the hospital information computer systems. The incumbent may be assigned to patient registration, bed control or emergency registration. The incumbent is expected to be able to work in all areas of the patient registration department and assist in the training of new hires

We offer the following benefits to support you and your family:

• Health/Dental/Vision Insurance
• Flexible spending accounts
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
• Adoption Assistance
• Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Retirement Programs
• Wellness Programs

Minimum Qualifications:

• Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments. 2 years preferred.
• High School diploma, GED or equivalent.
• Thorough understanding of insurance policies and procedures, working knowledge of medical terminology. Knowledge of charity care programs as well as the various government and non-government programs preferred.
• Able to perform basic mathematics for payment calculation. Experience in requesting and processing financial payments. Intermediate to advanced computer skills.