Technical Alignment Manager

Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, is an industry leading hardware, software, and managed services provider.

MSI is seeking an Employee Owner- Technical Alignment Manager for our Plymouth location *** Please note we are moving our offices to Roseville, MN. This client facing role will learn, document, and present proposals and alignment reviews towards aligning our client’s technology usage and general best practices standards.

Our Managed Technical Services team excels in the world of technology to support our client’s focus on expansion and growth within their industry.

We do not just have jobs, but opportunities to make an impact on our clients every single day. If you are the type of person that loves to make a difference, now is your chance to join us.

What You Will Do

• Understand and promote Technology Alignment objectives, as well as the roles and functions of internal delivery teams.
• Perform Standards and Alignment Reviews to maintain and improve clients’ infrastructure.
• Develop, update, and maintain accurate technical information and environments.
• Maintain, update, and phase out assigned Clients Standards templates.
• Identify technical risk and coordinate with internal delivery teams appropriately.
• Maintain and organize project files.
• Adhere to best practices and provide recommendations to the vCIO.
• Promote, set expectations and educate on how to engage our world class services.
• Oversee assigned projects in terms of resourcing, quality, and output to maximize ROI.
• Develop both Business and Technical partnerships with internal and external stakeholders.
• Maintain relevant knowledge of hardware, and software trends.
• Participate and promote Quality Assurance (QA) objectives, processes, and procedures.
• Other duties and responsibilities as assigned.
  
  

Minimum Qualifications

• High School Diploma, GED or equivalent.
• 2 years prior experience in IT administration and/or technical support experience, or equivalent.
• Clean driving record and reliable vehicle.
• Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
• Proven exceptional customer services experience.
  
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
• Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.
• Experience in training, mentoring and development of internal and external clients.
  
  

What We Offer

• Medical, Dental and Vision Insurance
• Short- and long-term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) Gainshare
• 401K Match
• PTO
• Paid Volunteer Days! Opportunities for community involvement with your peers.
  
  

MSI Metro Sales Inc. Vision

We believe our employees drive the success of the company. With success in mind, we strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.