What are the responsibilities and job description for the Guest Services Director position at Metro Stars Gymnastics?
Metro Stars is the springboard to your future!
Position Objectives: The Metro Stars Guest Services team is one of three key springs in the springboard for our athletes: Guest Services, Coaches, and Parents. The Guest Services team supports parents by providing world class customer service, supports coaches by employing strong communication and organizational skills, and supports athletes by helping connect them with their most fitting challenge at Metro Stars. The objective of the Guest Services Director is to fulfill the Guest Services role while coordinating and developing the Guest Services team.
Position Duties: Guest Services Director duties include providing customer service (in person, over the phone and via email), providing staff support, coordinating and maintaining consistency among the Guest Services team, and contributing to a positive, supportive environment. Approximately 60 percent of the Guest Services Director's time is scheduled in the role of guest services. The balance of time is spent coordinating the Guest Services team, fulfilling administrative duties, and contributing to the Metro Stars - Maple leadership team.
Ultimately, the goal for everyone at Metro Stars is to enrich the lives of our coaches, guest services team members, parents, and athletes. We want to support the people who choose to be part of Metro Stars because when one of us wins, we all win. Sometimes this will require duties that can't be predicted in advance. We let why we do this guide what we do.
The Metro Stars 'why': "To coach and inspire so we can celebrate together!"
Skills: Must have strong attention to detail, be great with kids, and be eager to be an active contributor to the Metro Stars - Maple leadership team. We use Jackrabbit class management software and can teach you from scratch.
Schedule: Tuesday-Friday afternoons/evenings & Saturday mornings : 40 hours
Application URL:
https://docs.google.com/forms/d/e/1FAIpQLScDrg__phfe7u5S0HqGMApn1wueu6BnkNf1483_G5TJF6jb7g/viewform
Job Type: Full-time
Pay: Up to $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
Experience:
- Guest Services: 1 year (Preferred)
- Leadership: 1 year (Preferred)
Work Location: In person
Salary : $26