What are the responsibilities and job description for the Field Service Specialist position at Metrohm USA?
Do you enjoy solving customer problems? Do you excel at troubleshooting scientific instruments?
It's an exciting time at Metrohm USA!
We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an experienced Field Service Specialist to join our team in the Los Angeles, CA area. The ideal candidate will work in a territory that includes but not limited to the Southern California region. Travel outside of the assign territory may be required to assist within the Southwest region.
It's your chance to be an integral part of dynamic team and make an immediate impact!
As a successful Metrohm Field Service Specialist you will apply your instrument /chemistry knowledge and technical experience to solve customer's instrumentation issues and ensure optimal system performance.
On-site service may include simple-to-complex repairs, installations, preventive maintenance, certification, refresher training and more.
You will get to travel to a diverse group of labs, meet different people and see various instrument applications at work. You will have the resources to support the client face to face, via phone, email and WebEx. The ability to juggle and prioritize a busy schedule over a large territory and work within a team is essential; positive customer relations, as well as good collaboration with local Sales colleagues and customer support, ensure sure-fire success in this role. Significant field travel will be required.
Ideal Experience and Education:
BS/BA in Chemistry (or closely related degree) and 4 years of hands-on repair experience with scientific equipment. Experience traveling for business in the past is a plus.
Additional requirements:
Valid driver's license, stable credit history and successful drug screening. Regional travel requirement will be assigned by manager.