Digital Communications Coordinator

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services (MFS) has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 136,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring for a full-time Digital Communications Coordinator to join our Headquarters (HQ) Team!

Daily responsibilities include:

General Agency Communications – 50%

• Help develop print and digital content across the lifespan of the process - plan, coordinate, research, write, edit, and share for leveraging across platforms including social media, website, email, events, and other modes of communication including graphics and presentations
• Assist in email management, including creation, distribution, and list and contact organization
• Assist in social media management, including drafting, scheduling/posting, and engaging, with a focus on balancing variety and volume in support of furthering overall strategies
• Measure, analyze, and report on communications efforts across platforms; leverage internal data and industry benchmarks to maximize the effectiveness of content strategies
• Acquire and maintain detailed knowledge of MFS programs and Centers, branding, and relevant processes, and stay up to date with developments
• Support the creation, implementation, and evaluation of a cross-channel communication strategy, working with the Communications team, broader External Affairs department, and staff throughout the agency
• Design elements including graphics, templates, and filters geared toward online assets; assist on print collateral design and touch-up as needed

Legal Aid Society Communications – 50%

• Apply the components listed above in developing and executing communications specific to the Legal Aid Society (LAS) of Metropolitan Family Services
• Write and edit compelling, accurate, information-rich content for digital platforms including social media, email, and website, as well as various print collateral
• Liaise with LAS staff to foster a consistent and comprehensive flow of information and visuals
• Contribute to planning and communications for LAS events, including its annual fundraiser
• Provide support as needed to Media Relations & Marketing Coordinator on media outreach surrounding LAS topics, programs, and events

To thrive in this role, you’ll bring …

• A strategic, collaborative, creative mindset: as an organized self-starter, you shine when no task is too big or too small
• A solutions-oriented ability to prioritize multiple tasks, and adapt to new projects and timelines: you work well in a dynamic, high-volume environment
• Excellent writing and editing skills, especially to:
• Develop content for myriad multimedia platforms, styles, and formats
• Capture the organizational voice of MFS & LAS, and workshop the work of others to meet the agency’s standards of branding, relevance, and timeliness
• Distill and universalize complex or technical (clinical/legal) information into succinct and approachable messages
• Meticulous attention to detail and accuracy in creating, reviewing, and proofing materials
• A robust technology competency: you have a range of technical skills (including basic HTML) and knowledge of best practices, enjoy learning new tools, and keep current with changes/trends
• Strong interpersonal and relationship-building skills, to establish and maintain effective working partnerships: you’re excited to communicate with and on behalf of all our external and internal stakeholders, a population composed of diverse cultures and age groups
• An interest in helping empowering families and communities to learn, earn, heal, and thrive

“Nice-to-have” skills we prefer but don’t require:

• Blackbaud’s Luminate Online
• Bilingual (Spanish)
• SEO, SEM, (Google Analytics, social media advertising)
• Legal writing/knowledge
• Photography and/or videography
• “Off the resume” life experience: many of your most powerful character- and skill-building experiences do not show up neatly on a resume. Tell us about some key learning moments for you!  

EDUCATION:

• Bachelor’s degree in marketing communications, multimedia, journalism, or related field required.

EXPERIENCE:

• 3 years of experience in marketing/communications or related field required.

Physically you’ll need to….

• Sit and stand for sustained periods of time
• Frequently talk, hear, use hands and fingers to feel
• Handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch
• Lift and/or move up to 50 pounds

COVID-19 is a part of our lives:

• MFS staff are required to provide proof of vaccination or have an approved Medical exemption prior to starting employment. If an approved Medical is obtained, weekly testing is required.

Full job description will be provided prior to an interview.

PLEASE SHARE

• Resume
• Cover letter
• Work & writing samples (examples: social/web post(s), email, graphics/design pieces)

Metropolitan Family Services offers a very generous benefits packet to our professionals:

• Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
• Dental and Vision Insurance Options
• 12 paid Holidays 
• Paid Time Off (PTO)
• 401K Plan
• Training and Professional Development Plan with E- Learning
• Wellness Initiative Program
• Employee Assistance Network

Qualifications

Skills

Preferred

Analytical SkillsAdvanced

Interpersonal SkillsAdvanced

Organizational SkillsAdvanced

Verbal and Written CommunicationAdvanced

Education

Required

Bachelors or better in Communication or related field.

Bachelors or better in Marketing or related field.

Experience

Required

3 years: Experience in marketing/communications or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)