What are the responsibilities and job description for the Customer Service Representative - Parts position at Mettler Toledo?
Customer Service Representative - Parts
Our Opening and Your Responsibilities
Customer Service Representative - Parts (Service Department)
Location: Lutz, FL
Join Mettler-Toledo, a global leader in precision instruments. We're looking for a Customer Service Representative to deliver world-class service, managing customer inquiries via phone and email efficiently.
Key Responsibilities:
- Handle customer calls and direct inquiries appropriately.
- Manage parts orders and depot repair processes.
- Respond promptly to voicemails and emails.
- Organize service inboxes and create service orders.
- Collaborate with service managers and team members.
- Document all customer interactions in CRM.
- Support special projects as needed.
- Skills & Qualifications:
What You Need to Succeed
Excellent communication skills.
- Detail-oriented with the ability to multitask and take initiative.
- Proactive in resolving process breakdowns.
- Ability to work well in a dynamic, team-based environment.
- High school diploma or GED required.
- Prior customer service and office experience preferred.
- This role offers an exciting opportunity to contribute to a fast-paced, innovative company focused on quality and teamwork.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.