What are the responsibilities and job description for the School Tour Greeter position at MFAH?
The MFAH’s Department of Learning and Interpretation develops programs, materials, and other opportunities that engage intergenerational audiences and students with the Museum’s collections and exhibitions of world art. The Museum’s school tour program is administered through the Object-based Learning area of Learning and Interpretation. Led by highly trained volunteer docents, over 35,000 students and participate in docent-led tours each year. The docent corps consists of 135 volunteers who lead gallery experiences for K-12 students that encourage visitors of all ages to respond to and reflect on original works of art in the Museum’s permanent collection and exhibitions.
Working collaboratively with the Tour Programs Assistant, the school tour greeter is the primary day-of contact for K-12 guided and self-guided tours, for teachers, docents and bus drivers. This position works to ensure that students, teachers and docents have support and organization for each guided and self-guided school tour and the program is functioning at a high level of logistical organization and hospitality. The school-tour greeter acts as the liaison to other MFAH front line staff, including, guest services, security, and group sales.
Responsibilities:
- Coordinate the day to day operations of the school tour program, including organizing of groups at the bus drop off location, in lobby, and sculpture garden for school tours
- Greets and coordinates school tours for each arrival and departure
- Maintain communication within the Museum (Docents, Security, Guest Services, Membership,) regarding daily updates to school tour program
- Assists lead teachers and docents to create seamless experience for students
- Distributes tour materials to teachers and chaperones
- Distributes and collects school tour evaluation forms and post visit materials
Skills, Knowledge and Abilities:
- Ability to work well in a team environment, take initiative, and problem solve.
- Ability to provide front-line customer service skills.
- Ability to handle multiple tasks, working effectively and efficiently under pressure and paying great attention to detail.
- Positive, sense of humor and ability to remain calm when working with large groups of students and volunteers.
- Empathetic and persuasive communication skills
- Able to interact with a diverse group of people from a wide variety of ethnic, cultural, and economic backgrounds, including students, teachers, docents and museum staff at all levels
- Bilingual skills (Spanish/English) desired
Education and Experience:
- Previous customer service work experience highly valued
- Some college preferred
Compensation:
Hourly rate of $16.50 per hour
Schedule:
Wednesday- Friday 9:00 a.m.-1:30 p.m.
Equal Opportunities for All
At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.
Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.
Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.
The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department: HR@mfah.org
Salary : $17
