Customer Service Representative

Position Title: Customer Service Representative

Department: Sales Support

Are you looking for an opportunity to grow where your experience matters? Do you strive for a career with meaning and purpose? If you thrive in a fast-paced environment and want to work with a great team, we might be a fit! Did I mention we have great benefits?

MGC Diagnostics (www.MGCDiagnostics.com) is a leader in providing innovative technology for cardio-respiratory diagnostics. We recognize that our success depends upon the capabilities of our employees to assist MGC Diagnostics in achieving its business goals. MGC Diagnostics is proud of its collaborative environment where it values contributions of each of its team members. MGC Diagnostics provides a meaningful career where your efforts will benefit medical teams around the world.

Primary Purpose

Interact with customers to provide and process information in response to orders, concerns, and requests regarding our products and services. Provide prompt, courteous, and effective handling of all customer requests.

Organization Relationships

· Reports to: Sales Support Director

· Supervises: No direct reports

Key Responsibilities and Essential Functions

· Deal directly with customers by telephone or email

· Respond promptly to customer inquiries

· Provide pricing and delivery information

· Input supply and service contract orders

· Act as information conduit between relevant departments at the corporate office and field sales consultants including reporting information from field sales regarding competitive information or new / modified product request to the responsible marketing and product management personnel

· Schedule and quote training requests

· Process inside sales orders and requests

· Accept other responsibilities as assigned

· Complete training as identified by standard operating procedures and procedural work instructions

· Regular attendance is an essential job function

· Follow all Company policies and procedures relating to confidential propriety information (CPI) including, but not limited to, what is outlined in the Confidentiality and Non-Solicitation Agreement.

Contacts

· Internal: Contact with all departments

· External: Contact with prospective and current customers, opinion leaders, and vendors

Job Qualifications

· High school diploma, GED, or equivalent plus experience in sales support, customer service, marketing, or equivalent experience

· Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills

· Knowledge of customer service principles and practices

· Detail oriented and able to prioritize to manage many tasks at one time

· Flexibility, adaptability, and personality, to be able to maintain professionalism under deadlines

Working Conditions or Physical Requirements

· Will be required to regularly sit for extended periods of time; use hands and fingers, handle, or feel objects, talk, hear, and see. Occasionally lift and / or move up to 25 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms. The environment is fast-paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate. The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where environment can be louder due to equipment running.

· 75% telecommunications

EEO Employer

MGC Diagnostics is an Equal Opportunity Employer. It is MGC Diagnostics policy to afford equal opportunity employment to all individuals without regard for race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, disability, veteran status, age, familial status, marital status, genetic information, status regarding public assistance or any other characteristic protected under federal, state or local laws. This policy applies to all phases of an individual's career, beginning with the initial recruitment and selection and continuing through the processes of placement, transfer, promotion, compensation, and benefits. MGC Diagnostics will act affirmatively in all matters of equal employment opportunity, including recruitment, hiring, and training of women, minority group individuals, Veterans, and individuals with disabilities to assure they are provided equal opportunity of employment. MGC Diagnostics is committed to providing accessibility to employment opportunities for people with disabilities.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location