Lead Support Specialist

As a Lead Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA's ICL (Integrated Community Living) department. You will help foster growth, independence, and community engagement for individuals who have experienced a brain injury resulting in physical limitations, mental health, and/or cognitive challenges. Your role requires professionalism and collaboration with team members in alignment with MHA's Core Values—Respect, Integrity, and Compassion—while adhering to organizational policies, program funding guidelines, and applicable regulatory standards.

Open Shift:

• Tuesday through Friday 1pm-9pm & Saturday 9am-3pm (40h)
  
  

Essential Functions

Participant Support and Advocacy

• Engage with participants respectfully and encouragingly to promote self-esteem and empowerment
• Assist, teach, or monitor participants in personal care, meal preparation, household maintenance, shopping, and other daily living tasks
• Adjust support based on participant needs, including personal care up to total care, transfers, and mobility assistance
• Facilitate community engagement by supporting access to social organizations, public transportation, counseling, educational institutions, and other resources
• Teach self-advocacy skills and serve as a liaison with healthcare providers, family members, and other relevant parties
• Assist with financial matters, including money management training, budgeting, and banking, while maintaining proper documentation of expenditures
• Support community integration by facilitating participation in recreational and social activities
• Provide transportation for participants as needed, ensuring vehicle safety and completion of required training programs
  
  

Participant Health and Wellbeing

• Assess individual abilities, interests, and needs to contribute to their Individual Service Plan (ISP) and document progress
• Respond appropriately to emergencies, including medical and crisis situations, while maintaining communication with supervisory personnel
• Report and document incidents of participant abuse or neglect as required by agency and regulatory guidelines
• Assist with medical coordination, appointment scheduling, and medication administration in accordance with MAP standards
• Monitor participant health conditions, recording vital signs and health-related data as necessary
  
  

Documentation

• Complete all required program documentation accurately and within established timelines
• Maintain daily logs, data collection records, and shift exchange reports, including money and medication counts
• Report concerns or incidents to supervisory personnel promptly and document them accordingly
• Utilize agency reporting systems, internet-based applications, and other necessary software tools
  
  

Safety

• Maintain a safe workplace environment by identifying and addressing hazards and following established safety policies
• Assist with emergency evacuations, conduct fire drills, and ensure compliance with safety regulations
  
  

Teamwork, Communication, and Professional Growth

• Be flexible with scheduling and prepared to cover shifts as needed due to operational demands
• Actively participate in team meetings, supervision sessions, and professional development opportunities
• Attend required training sessions and maintain certifications, including MAP, CPR, and First Aid
• Exhibit professionalism, organization, and strong interpersonal skills to support program goals
  
  

Requirements

• Valid driver's license, sufficient automobile insurance, an acceptable driving record, and access to a reliable vehicle during working hours
• Ability to work independently, manage time effectively, prioritize tasks, and collaborate with a team
• Strong communication, organizational, and computer skills
• Adaptability to participants' changing needs
• Patience, compassion, and strong interpersonal skills
• Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid
• Must be at least 18 years old
  
  

Required Education And Experience

• High school diploma or GED required; college degree in human services or a related field preferred
• Minimum of 1 year of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is required
  
  

Physical Demands and Work Environment

• Ability to speak, hear, and smell, as well as kneel, sit, push, pull, reach, climb, grasp, type, and write
• Exposure to inclement weather, vehicles, blood-borne pathogens, and computer screens
• Work environment is primarily indoors, with a noise level ranging from quiet to moderate
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability