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Customer Experience Consultant

MHP - A Porsche Company
Atlanta, GA Full Time
POSTED ON 1/12/2025 CLOSED ON 4/9/2025

What are the responsibilities and job description for the Customer Experience Consultant position at MHP - A Porsche Company?

TasksTasks

In our fast-paced and disruptive business world, one thing is more important than ever : A maximum focus on customer needs, combined with easy-to-use technology and streamlined processes to support the customer’s brand and product experience.

With our holistic organizational know-how, MHP’s Customer Relationship Management (CRM) team supports companies to enhance their customer engagement, drive sales growth, and optimize marketing strategies. With our combined strategy, technology, and process expertise, we ensure a comprehensive approach to CRM solutions.

The Role

Are you passionate about leveraging data to enhance customer relationships and drive business growth? Would you like to start your career in advising well-known automotive and manufacturing companies, as well as start-ups and scale-ups, on CRM strategies and implementations?

Welcome to MHP – join us to develop and implement groundbreaking CRM strategies, innovative products, and services for our clients!

We will enable you to grow in a challenging but supportive environment! Among other things, this is what MHP will offer you :

  • Management consulting in the field of Customer Relationship Management (CRM) with a focus on automotive and manufacturing industries.
  • Dynamic and international team.
  • High performance through a strong community.
  • Pioneering spirit through courage and motivation.

Responsibilities

  • Utilize data analysis tools and techniques to extract insights and trends from customer data, contributing to the development of data-driven CRM strategies.
  • Support in creating presentations, project plans, and documentation within various CRM projects.
  • Assist in developing innovative CRM concepts and implementing sophisticated solutions, leveraging insights gained from data analysis.
  • Support the CRM team with ongoing projects related to customer experience enhancement.
  • Assist in market research and business development activities within the CRM domain.
  • Join a highly motivated, young, and growing CRM team, contributing your expertise in data analysis to drive continuous improvement and innovation.

    • QualificationsQualifications

    Education :

  • Bachelor’s or Master’s Degree in Business Administration, Economics, Engineering, or equivalent education.

    • Experience :

  • 1-2 years of previous experience in consulting or CRM.
  • Proficient computer skills in MS Office (Word, Excel, PowerPoint), with strong emphasis on Excel.
  • Proactivity and ability to work independently, with strong analytical, organizational, and time management skills.
  • Fluency in English (German language skills are a plus).

    • Percentage of required travel : up to %

    Physical requirements :

  • This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
  • Must be able to lift pounds at times.
  • While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
  • Must be able to effectively work and complete tasks in an open office / noisy environment.
  • Must be able to sit for prolonged periods of time while traveling in a car or airplane.

    • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).

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