What are the responsibilities and job description for the IT Customer Support Specialist position at MI Technical Solutions?
Job description
MI Technical Solutions is seeking an experienced IT Customer Support Specialist to provide a full range of IT services as a Systems Administrator and to perform as the SharePoint site collection administrator:
- Providing Level-2/3 support and troubleshooting to resolve issues.
- System installation; defining, documenting, and enforcing system standards.
- Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
- Conducting testing of systems after software pushes.
- Monitoring performance; troubleshooting network problems and outages.
- Coordinating upgrades.
- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
- Mobile device (IOS/Android) Support Specialist.
- Provide in person or online End-User training for Office, IOS, and Windows systems.
- Set up VTC and teleconference meetings for users and provide immediate technical assistance, if required.
- Manage Command SharePoint site versions 2019 and SPO.
- Use JavaScript to create Stop Light Performance Indicators for on time and overdue correspondence and tasks.
- Submit Tier II & Tier III level tickets to Navy 311 regarding technical questions and coordinate potential solutions while acquiring the knowledge for future reference.
Required Qualifications:
- Current DOD secret security clearance is required to qualify
- Recent IT experience (5 years preferred)
-Minimum of current CompTIA Security Continuing Education (CE) required
- SharePoint versions 2007, 2010, and 2013 experience (preferred)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
