Assistant Center Manager

The Assistant Center Manager works closely with the Center Manager overseeing daily operational duties by assisting with administrative tasks and ensuring high quality customer service for our patients

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for all of the daily operations and systems management within the center
• Provides hands-on supervision of daily activities and workflow of the office.
• Optimizes customer service, facilitates patient access and care
• Provides support, when necessary, by filling temporary vacancies
• Responsible for assisting patients with any concerns and reporting any unresolved concerns to management
• Helps identify issues within the departments and overall improvements within all centers.
• Assist in the process of recruiting, interviewing, selecting, evaluating, coaching and training of team members.
• Assist with onboarding of new team members and training.
• Responsible for handling Physicians scheduling and cancellations, ensuring optimum service is rendered to the patients.
• Maintain good communication with team members on changes and updates of physician schedules this includes scheduling, rescheduling and cancellations of appointments.
• Coordinates activities such as patient birthdays, holiday events and other miscellaneous activities with the activity coordinator.
• Performs other related duties and responsibilities as directed.

QUALIFICATIONS/EDUCATION

• High School Graduate or Equivalent.
• Bi-lingual English/Spanish preferred; must be able to read, write and speak English.
• Basic computer knowledge: MS Word and MS Excel, internet, document with Electronic Health Records and/or authorization system, typing, send e-faxes and email.
• Annual Fraud Waste Abuse, OSHA, Sexual Harassment and Access Training.
• Minimum 1 years supervisory/lead experience preferred.

CERTIFICATIONS/LICENSES

• None

ABILITIES/SKILLS

• Communication - communicates clearly and concisely. Good speaking and listening skills.
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services. Must be able to work under pressure.
• Customer Service - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Flexibility-easily adapts to changes.
• Confidentiality- ability to maintain patient’s discretion at all times.

Clinical Care provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.