What are the responsibilities and job description for the Part-time Information Specialist, Continuing Education position at Miami Dade College?
The Part-time Information Specialist is responsible for meeting the public and answering telephone calls to respond to inquiries regarding a large range of class schedules and fees. This is responsible work critical to the mission of the Continuing Education department.
Duties & Responsibilities
- Helps students select appropriate sections from the catalog of several thousand course offerings at five campus and several additional outreach locations
- Provides accurate information gleaned from the catalogs and Continuing Education and Professional Development department staff members
- Advises students regarding course requirements, books and/or materials, and testing pre-requisites
- Guides students through the registration and payment process
- Refers callers seeking more detailed information or advice to the appropriate department coordinator
- Accepts registration forms and fee payments
- Performs other duties as assigned
Minimum Requirements
- High School Diploma or GED equivalent form a regionally accredited institution and six (6) months of customer service experience
- All degrees must be from a regionally accredited institution
- Possess good customer service skills
- Knowledge of class offerings and all departments within Continuing Education and Professional Development department
- Possess superior ability to learn program details
- Working knowledge of College organization
- Ability to follow oral and written instructions
- Possess excellent interpersonal and communications skills
- Ability to project a positive image of the College and its programs
- Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff
Additional Requirements
The final candidate is to successfully complete a background screening and reference check process.
Salary : $12 - $13