Training and Development Specialist

Location : Address

Location : City

Location : Postal Code

Responsibilities

JOB SUMMARY:

Responsible for conducting training for new and existing team members; assisting with the development of training courses, plans and materials; and assisting in assessing training needs for the organization. This position will also assist in developing ad hoc trainers and evaluating existing and proposed training programs.

KEY JOB RESPONSIBILITIES:

• Facilitates training courses: technical, operational, and soft skills to new and existing team members
• Assists with researching, planning, organizing and conducting training programs, seminars, events, and conferences
• Writes materials for new training programs; assesses current and proposed programs; recommends appropriate changes
• Assists with preparing and administering various training programs
• Assists with identification of external resources, including training programs and/or experts that may be appropriate to deliver training to team members
• Assists with communication about training opportunities, costs, registration requirements, etc. and coordinate training efforts with team leaders
• Maintains the training room, training equipment, training materials and other tools and functions associated with training programs
• Assists in developing, maintaining, and tracking team member training records through a Learning Management System.
• Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “Isms” in daily job performance. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior banking/credit union experience and knowledge of regulatory compliance preferred; pay will be commensurate for this specific experience. 
• Bachelor’s degree from an accredited institution in Human Resource Development, Communications, Business Administration, Education, or other related discipline preferred. A minimum of two years prior training experience required.
• Ability to effectively communicate with team members, team leaders, external trainers, professional training group members, and consultants by phone, in person, or through written correspondence.
• Ability to perform duties with minimal direction. Solid time management skills and the ability to handle multiple tasks at one time. Strong organizational skills.
• Excellent communication skills. Ability to speak in public to large groups as well as small groups. At ease moderating both large and small groups. Ability to effectively present information in one-on-one and small group situations.
• Strong writing skills. Ability to write clear e-mails, simple correspondence, training manuals, handouts, and step by step training procedures. Includes high attention to detail in all written material.
• Displays leadership skills and appropriate decision making.
• Displays professional attitude and appearance at all times. 
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to operate a personal computer including a full working knowledge and ability to utilize the following software programs:

                  Microsoft Office Suite (i.e., Word, Excel, Power Point, and Outlook)                                    

        Possess the ability to learn, and work with, multiple software systems (such as learning                             management, human resource information, and different authoring tools).

                  Learning management system and online compliance software

                  Keystone or Symitar system experience preferred but not necessary

• Knowledge of Vyond and Storyline 360 a plus
• Travel to various locations as necessary to perform training and other duties as needed.

Who We Are

Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 165,000 members at our branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 30 locations spanning the Lansing area, Grand Rapids and Metro Detroit.
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2023 Best & Brightest in the Nation
• 2023 Best & Brightest in Metro Detroit
• 2023 Best & Brightest in West Michigan
• 2023 Best Credit Unions to Work For
• 2023 Best Places to Work in Southeast Michigan
• 2023 Channel 4 - Vote for the Best - Mortgage Lenders (1st Place)
• 2023 Channel 4 - Vote for the Best - Credit Unions (3rd Place)
• 2023 Detroit Free Press Top Workplaces
• 2023 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.