Durable Medical Equipment Coordinator

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary:

The DME Coordinator plays a crucial role in our clinical offices, ensuring that patients receive outstanding care and understanding in the use of their ordered equipment. This position involves consistent communication with the DME Manager, Clinical Office Coordinators, Providers, and Clinical Staff.

Duties & Responsibilities

• Organize and represent the assigned clinical component and location of MOS’s DME program.
• Perform daily measurements and fittings following Provider orders.
• Collaborate with the DME Manager, Providers, and Clinical Staff to educate patients on the proper use and fit of DME.
• Educate patients on the financial responsibility associated with their DME.
• Communicate with Providers regarding changes to DME Policies and Procedures.
• Manage DME inventory at assigned clinical locations and perform daily duties within the DME program.
• Work closely with the DME Billing Dept and Prior Authorization Specialist to ensure accurate and timely billing and preauthorization requests.
• Serve as a point of contact for Billing, Insurance Verification, and DME Surgery Coordinator at assigned clinics.
• Communicate effectively with other DME Coordinators to ensure excellent patient care and inventory management.
• Assist in training Clinical Staff and new hires in the proper use and fitting of DME.
• Take ownership of assigned location(s) and support the overall mission of the practice.
• Other duties and projects as assigned.

Knowledge, Skills & Abilities:

• Excellent customer service/patient care skills.
• Exceptional organization and communication skills.
• Ability to think on one's feet and display strong emotional intelligence when working with the public.
• Ability to practice solid problem-solving techniques to ensure patients understand donning and doffing and are wearing their orthosis properly.
• Knowledge of basic anatomy and medical terminology.
• Ability to multitask in a fast-paced environment.
• Ability to contribute and work well with a team.
• Ability to take on, organize, and complete assigned department projects when requested by manager.

Education, Experience, Licenses, and Certifications

• BA, BS, or Associates degree preferred, HS Diploma or Equivalent required.
• General DME/Orthopaedic experience required.
• Certification as an Athletic Trainer, Orthotic Fitter, or Orthopaedic Tech preferred but not required.