Customer Care Associate

Job Title:

Customer Care Associate (full-time)

$1000 Signing Bonus after successful completion of 90 days!

Shift 9:00 am - 6:00 pm

Location: Ann Arbor (office); WFH hybrid eligibility based on performance after six months

About Us:

We are Micro-Tech Endoscopy, a medical device start-up based in Ann Arbor, Michigan. We’re proud to be backed by a global medical device company with facilities in Asia, Europe and America, enabling us to leverage our reach to continually refine and provide the best products for endoscopic care.

We are searching for a full-time Customer Care Associate (CCA) who excels at communicating effectively and has a passion for providing exceptional customer service. In the CCA role, you will act as the hub of our operations - connecting the Sales, Warehouse, Customer Service, Quality and Finance functions. As a vital member of our start up team, you will wear different hats - providing support to multiple sides of the business.

If you are a highly organized individual, who thrives in a fast-paced environment and has a commitment to supporting the success of others, working towards the seamless resolution of issues, then you should consider joining us!

Position Responsibilities:

• Customer Service and Sales Support – Both internal and external customer service is a critical component of this role. The CCA supports our sales team providing product information and support, generating sales quotes, sending demo and evaluation products to reps and customers, and generating sales metrics/reports. This position is heavily phone based and strong Excel skills are preferred.
• The CCA is highly informed about our products: answers client questions in a timely manner specifically regarding product specifics, connecting with sales representatives, ordering and receiving products.
• Sales representatives are highly dependent on the CCA – The CCA is responsible for sending samples to customers, remitting invoices, taking payment.
• Order Fulfillment – The CCA will take orders from customers, set up and monitor accounts, and work with the fulfillment team to ensure timely delivery to the customer. The CCA will also work closely with the Customer Service Manager to ensure excellent customer experiences.
• Ideal candidates will have previous database experience (QuickBooks, SAP, Kronos, Oracle),
• Experience with customer order entry system(s) preferred, but not required (training is available if needed).
• General Support– Finally, the CCA will interface with the management team, supporting ad hoc requests. The CCA will also float to cover functions that require additional support from time to time.
• CCA’s excel at effective prioritization and completion of critical tasks with urgency.
• They have strong critical thinking skills and an acute ability to make logical decisions with confidence.
• They are flexible and enthusiastic about working in a fast paced, team-oriented work environment.

QUALIFICATIONS

• Experience demonstrating relationship building in a professional setting required
• Minimum of two years’ Customer Care experience, preferably in a medical device environment
• Bilingual (English/Spanish) communication skills (written and spoken) preferred.
• Excellent customer service skills and an ability to develop relationships with people easily – both internal and external to the organization
• Competent operating in Excel and general technical proficiency required
• Database experience required, SAP experience preferred
• Associates or Bachelor’s degree preferred

Micro-Tech Endoscopy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Ann Arbor, MI: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 2 years (Required)
• Fast-paced office environment: 2 years (Required)
• Customer service: 2 years (Required)
• Database: 1 year (Required)

Work Location: In person

Salary : $22 - $25