IT Manager

Job Description: IT Manager

Position: Network Operations and IT Manager

Location: [Anchorage, AK]

Company: Microcom Communications

Job Type: Full-Time (40 hrs. a week)

Salary: Competitive, based on experience

Benefits: Hourly and Overtime Pay, paid time off, Medical/Dental/Vision, 401(k) Plan with Company Matching, Promotional Opportunities, Discounted DISH and Sling Services and smart home products, Company Phone

About Us:

Microcom is a satellite communications company, based in Alaska. Our company sells and installs direct-to-consumer products including Viasat, Dish, DirecTV and Smart Home products from Google. We are also an authorized retailer for Starlink, a LEO satellite company currently serving high speed broadband to all of Alaska. Microcom places an emphasis on innovation focusing on providing customers with solutions that meet their communications needs.

Microcom is guided by the values of curiosity, pride, and a winning attitude. If you think that you have the desire to learn and grow, you can make a successful career by joining the Microcom team.

Job Description:

As the Network Operations and IT Manager, you will be responsible for managing and optimizing our network operations and IT infrastructure to support our satellite communication services. You will oversee a team of IT and network professionals, ensure the stability and security of our systems, and lead initiatives to enhance network performance and reliability.

Key Responsibilities:

• IT Infrastructure Management: Manage IT systems, including servers, databases, and applications, ensuring their reliability, security, and optimal performance.

• Team Leadership: Lead, mentor, and manage a team of network and IT professionals, providing guidance and support to achieve departmental and organizational goals.

• Performance Monitoring: Implement and manage network monitoring tools to track performance, detect issues, and generate reports for analysis and optimization.

• Incident Management: Respond to and manage network and IT incidents, coordinating with relevant teams to resolve issues and minimize downtime.

• Security Management: Ensure robust security measures are in place to protect network and IT assets from cyber threats and comply with industry standards and regulations.

• Project Management: Plan and execute network and IT projects, including upgrades, installations, and system integrations, ensuring they are completed on time and within budget.

• Vendor Coordination: Manage relationships with external vendors and service providers, ensuring the delivery of high-quality products and services.

• Documentation: Maintain comprehensive documentation of network and IT infrastructure, configurations, and procedures for operational continuity and compliance.

Qualifications:

• Bachelor’s degree in Information Technology, Network Engineering, Computer Science, or a related field.

• Proven experience as a Network Manager, IT Manager, or similar role, with a strong background in network operations and IT infrastructure management.

• In-depth knowledge of satellite communication systems, networking protocols, and IT security practices.

• Experience with network monitoring and management tools, as well as IT management software.

• Strong problem-solving skills and the ability to analyze and resolve complex technical issues.

• Excellent leadership and team management abilities, with a focus on fostering a collaborative work environment.

• Exceptional communication skills, both written and verbal, with the ability to interact effectively with various stakeholders.

• Project management experience, including the ability to manage multiple projects simultaneously.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to Commute:

• Anchorage, AK 99518 (Preferred)

Ability to Relocate:

• Anchorage, AK 99518: Relocate before starting work (Preferred)

Work Location: In person