What are the responsibilities and job description for the Client Systems Hardware Support II position at MicroTech?
Overview
MicroTech is seeking a Client Systems/Hardware support resource for the Combined Air Operations Center (CAOC) at Shaw AB, South Carolina. The CAOC team installs, administers, and maintains client machines, devices, peripherals, and software, and provides technical support to network end-users.
Responsibilities
- Perform all technical support and O&M activities identified in PWS paragraph 3.5 (including subparagraphs);
- Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs.
- Provide system support to clients operating on the network/domain.
- Configure client level software, modify software configuration, and perform basic configuration management functions;
- Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
- Install equipment IAW AFCENT and SPIN-C directives;
- Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
- Periodically review the organization's needs for computer resources and validate computer equipment requirements;
- Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
- Implement client workstation software patches, security fixes, and service releases according to local instructions;
- Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
- Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software; and
- Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
Qualifications
- Associates degree in Computer Science or related field; or 4 years' of experience in Computer/IT hardware support; AND
- DoDM 8140 Information Assurance Technical (IAT) Level 2 (Security ) or higher
- Ability to work 12-hour shift schedule
- Active Secret Clearance or above required.