Customer Service Representative (Bank Teller)

Mid America Bank is a locally-owned community bank where we are proud to offer the best customer service which separates us from our peers. We strive to keep up with today's lifestyles with the advance technologies of a larger bank while keeping the feel of a small-town bank.

We are searching for a positive individual that succeeds in a customer service-oriented job. Someone that can be the face of Mid America Bank and greet customers with a smile and friendliness that our small-town bank is known for.

We have an open CSR (bank teller) position open in Baldwin City, Kansas at our main bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcome customers and assist in their banking needs; answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
• Receiving checking and savings deposits and issue receipts
• Verify cash and endorsements
• Receive proper identification
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
• Process savings withdrawals
• Cash checks and related transactions, receive proper identification and ensure validity
• Identify counterfeit currency
• Travel if necessary to other offices if needed to back-fill for absent tellers
• Cross-sell bank products and services
• Refer customers to proper department, as needed
• Accept loan payments; verify payment amount and issue receipts
• Buy and sell currency from the vault as necessary, ensuring that teller draw cash limits are not exceeded
• Balance drawer daily, including periodic batching of cashed checks
• Process cash advances, redeem U.S. Savings Bonds
• Maintain appropriate currency logs
• Follow all bank policies and compliant procedures
• Maintains customer confidence and protects bank operations by keeping information confidential

Work Hours & Benefits: The hours start anywhere from 8:00 am to 8:30 am and end 4:30 pm to 5:30 pm depending on the day M-F and 9:00 a.m. to 12:00 pm every other Saturday.

KNOWLEDGE, SKILLS & ABILITIES:

• Customer Service
• Attention to detail
• General math skills
• Verbal communication
• Integrity and confidentiality
• Selling to customer needs
• People skills
• Prioritize
• Decision making
• Organize
• Basic bank products knowledge
• Works well under pressure
• Accurate and detail oriented

EDUCATION, TRAINING & EXPERIENCE:

• High school diploma or GED or equivalent at minimum
• 1 year of consecutive customer service experience in financial services or retail sales.
• Banking experience preferred.
• Cash handling or sales experience preferred

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands, tools, or controls; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Physical Setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)
• Customer service: 1 year (Required)
• Bank Teller: 1 year (Preferred)

Ability to Relocate:

• Eudora, KS 66025: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $19