Intake Representative

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Customer Service in delivering government-approved lines of Durable Medical Equipment, Portable and Stationary Oxygen Concentrator and Supplies to Veteran Affairs Hospitals and Clinics throughout the continental United States and its territories.

Job Summary:

We are seeking an individual who can meet the demands of a fast-paced Intake Representative. Our Intake Representative wants to deliver World-Class Service while showing compassion to our veterans. This individual must value honor and respect for our veterans.

Essential Duties and Responsibilities:

• Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
• Processing order entries, up to 100 per day.
• Coordinate with various branches for remote printing.
• Must be flexible between duties and on-the-job tasks.
• Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
• Document patient records accordingly (e.g., missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes.) to maintain file integrity.
• Assisting other departments with patient prescription and routing corrections.

Education and Experience:

• High School Diploma, GED or higher education
• Brightree, Apachetta, or other windows based medical software preferred.
• MS Office Suite- Intermediate
• Advance phone and communication skills
• Multitasking is essential, you must be able to communicate effectively while document processes.
• Resolve issues with VA or a similar entity as needed.
• Effectively uses time management skills

Benefits:

• Simple IRA Plan
• Medical, Dental, and Vision
• Life Insurance and Disability
• Paid Holidays
• Paid Time Off
• Discretionary Employee Bonus

• Discretionary Employee Bonus in the United States
• Must be able to understand and speak English fluently. Spanish is a plus.
• Advanced data entry skills, 10-Key Type 35 WPM
• Experience in a medical office, DME, or hospital
• Proficient written and oral communication