Business Services Specialist I

The Business Service Specialist performs a full range of clerical and administrative work in direct support of agency work flow and clinical staff. This position performs a wide variety of standard office support duties including reception, scheduling, posting payments, word processing and data entry. Specialized clerical duties may be added depending upon location and programs supported.

Responsibilities

• Provide general reception services in a clinic or office setting. Serve as initial contact for clients and visitors in-person and by telephone. Greet arrivals and callers; screen and route calls; provide general information. Operate multi-line telephone and voice mail system; ensure that calls are transferred and messages are properly delivered. Serve as emergency call screener as assigned.
• Perform a variety of word processing duties. Prepare forms, correspondence, reports, letters, and other material from rough draft or verbal instruction with reasonable speed, accuracy and timeliness.
• Maintain clinician scheduling in electronic system.
• Schedule client appointments; obtain completed intake paperwork; obtain insurance information for billing purposes. Inform client of associated fees; collect and post payment; issue receipt. Review account with client and provide explanations, as needed.
• Scan client documents into electronic health record; ensure that documents are properly scanned; ensure confidentiality and security of all records within scope of responsibility.
• Open, date-stamp, and distribute incoming mail; prepare outgoing mail. Ensure that postage meter is loaded with adequate postage to meet business needs.
• Assist clients with voter registration, as requested. Ensure that forms are complete; forward forms and records to appropriate agencies; maintain associated records.
• Ensure that all office equipment is in proper working order; assist staff with troubleshooting equipment malfunctions; report unresolvable issues to the Office Manager.
• Prepare the front office at the beginning and end of the business day; follow opening and closing procedures and processes; ensure that confidential information is secure. Prepare bank deposits, as assigned.
• Provide back-up for other Business Service Specialists, as assigned.
• Regular and reliable attendance; timely and professional communication; confidentiality

Qualifications

• High school diploma or GED and two (2) years of journey-level office support or secretarial experience.
• Accurate keyboarding of at least 40 words per minute.
• Relevant work experience in a medical setting is desired.
• Bilingual fluency Spanish/English is desired.
• Must possess a valid Oregon or Washington Driver’s license and be insurable for infrequent travel between business offices, or possess an alternative reliable mode of transportation.
• Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 – 407-007-0370.

Job Type: Full-time

Pay: $18.94 - $20.88 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hood River, OR 97031: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21