Quality Assurance Assistant

Coordinating the processing, tracking, and submission process for WAP and CSBG applicant files. The Quality Assurance Specialist is “the face” of MCCAA for our Weatherization customers, vendors and contractors, with the capacity to exponentially impact the home environments of low income home owners.

SPECIFIC DUITES OF THE JOB:

1. Responsible for WAP Application Processing, which includes but is not limited to:

a. Processing all incoming applications within 90 days;

b. Creating and managing files for incoming applications, auditor files, bid files, post-audit packets, and finance packets;

c. Researching applicant to determine eligibility;

d. Ensuring all necessary documentation is present;

e. Collecting and inputting data in THO, WAP database, and multiple spreadsheets to track applications, eligibility, funding, completed jobs, etc.;

f. Corresponding with clients once application is received and determining priority level;

g. Managing contractor communication.

2. Responsible for LIHEAP Regular and Emergency payment requests to Finance department, which includes but is not limited to:

a. Emergency voucher collecting and coding, matching vouchers to applicant files, creating payment listing in THO, creating calculation total on voucher, submitting to Finance department, and filing copies;

b. Creating Regular applicant proof lists from THO and matching with applicant files, printing payment listing, submitting to Finance department, and filing copies;

c. Managing vendor refund by entering refund into THO, creating refund reports, submitting to Finance department, and filing copies;

d. Voiding LIHEAP payments as necessary;

e. Responding to vendor payment issues;

f. Managing approval correspondence with LIHEAP Regular applicants.

3. Promptly answer and return all WAP/LIHEAP inquiries via email, phone or in person.

4. Manage filing system for WAP.

5. Attend outreach activities promoting WAP/LIHEAP.

6. Manage all WAP/LIHEAP purchase orders.

7. Check Part A’s as needed in Corporate office.

8. Staffs outreach offices when needed.

9. Maintain professional and technical knowledge by attending conferences, workshops, and trainings.

10. Travels and attends meetings as directed.

11. Timely and accurate submission of pay related documentation including

a. Timesheets

b. Mileage sheets

c. Leave requests

12. Displays punctuality and timeliness throughout workday.

13. Perform other duties and projects as directed by the LIHEAP/WAP Director.

EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education: High School Diploma or equivalent
Experience: Minimum of two (2) years’ experience in administrative related work environment
Management retains the right to waive education or experience requirements based on the evaluation of or demonstrated competence by the incumbent.

JOB REQUIREMENTS
Requirements that must be satisfied prior to attaining Regular Employment Status and updated, as requested:

1. Proof of Degree to meet qualification of position

2. Negative Drug Screen

3. Two (2) Professional References and one (1) Personal Reference

4. Valid Tennessee Driver’s License

5. Proof of liability insurance on a personal vehicle in the amount of $25,000/$50,000/$25,000 prior to being hired.

6. Proof of US Citizenship, or eligibility to work in the US

ESSENTIAL PHYSICAL AND MENTAL ABILITIES:
These functions are performed on a regular basis unless otherwise specified.

1 Ability to sit, stand, grasp, type, stoop, reach, walk, push, and pull for sustained periods of time

2 Ability to read, calculate, measure, plan, and compile information

3 Ability to investigate, organize, explain, and present information

4 Ability to effectively communicate in oral and written form in English on a daily basis.

5 Ability to maintain a detailed recordkeeping system

6 Ability to make rational decisions

7 Ability to accept direction and orders from supervisor and others in authority

8 Ability and willingness to accept and follow through on recommendations for improvement as a result of performance appraisal, monitoring, self-assessment, and daily supervision.

9 Ability to use technology, software, and office equipment such as computer, e-mail, fax, voice mail, copiers, calculators, Publisher, Adobe, and Microsoft Office Suite

10 Ability to respond quickly, calmly, and rationally in emergency situations.

ESSENTIAL FUNCTIONS RELATED TO WORKING CONDITIONS:

1. Ability to manage multiple tasks, frequent interruptions, and changes of pace with professionalism and composure.

2. Ability and willingness to travel on a regular basis to, but not limited to, local, state, and national destinations. Travel methods may include personal or agency vehicle, box truck, airplane, or train.

3. Ability to use own vehicle for work related activities when Agency vehicles are not available

4. Ability to work and drive during periods of inclement weather

5. Ability to effectively interact and work cooperatively as a team member with people from a variety of socio-economic and ethnic backgrounds.

6. Ability to work in a variety of environments including, but not limited to, offices, warehouses, storage units, box trucks and public places

7. Ability to work in a vehicle or environment that may not be air-conditioned

GENERAL RESPONSIBILITIES:

1 Project a positive attitude and exhibit professionalism when communicating with funding partners, agency Board, staff, customers, and the general public at the office, in our communities or while traveling.

2 Serve as a role model for colleagues, staff, customers, and community partners.

3 Obtain a working knowledge of and comply with all Mid-Cumberland Community Action Agency policies and procedures, including but not limited to, Personnel Policies and Standard Operating Procedures.

4 Understand, accept, implement and promote Mid-Cumberland Community Action Agency Mission Statement, program goals, philosophy, and objectives.

Mid-Cumberland Community Action Agency is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. This employer participates in E-Verify.

Job Type: Full-time

Pay: $15.91 - $18.52 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you 18 years old?
• Have you been previously employed by MCCAA?
• Are you an internal candidate? If so, have you had a corrective action plan in the last 180 days?

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16 - $19