Bilingual Clinic Data Clerk

Mid-Iowa Community Action, Inc. Job Description

TITLE: Clinic Data Clerk

Reports to: Lead Clinic Data Clerk

Job Summary

Contribute to the mission and vision of MICA by creating a positive, respectful, and safe environment when working with children, families and agency and community partners. Must be able to present MICA in a positive manner and maintain positive interaction with families and staff. Work and promote a team environment. Supports MICA’s mission, vision, values, Ways of Working, and Whole Family Approach.

Staff WIC/MCAH clinics and office, schedule appointments, complete intake information, determine income eligibility, enter data, and perform other clerical and receptionist duties. Work to increase participation rates at clinics. Responsible for acquiring health information to certify and counsel families in WIC/MCAH programs, and for planning and monitoring health services in accordance with state and federal guidelines and requirements. Also provide follow up including associated data entry. This position will perform duties at multiple worksites and responsible for setting up and disassembling work stations at mobile sites. Most travel will be done in an agency van. Provide other support as needed to health services staff. Must know HIPAA regulations and follow all HIPAA procedures. This position may perform regular duties at alternative sites with permission of the Program Director.

Essential Job Functions

Build and maintain positive relationships with children, families, program staff, and agency and community partners as needed to provide excellent services. General philosophical agreement with the agency mission. Supervisor will provide guidance about specific tasks required of this position for completion on daily, monthly or quarterly cycles.

• Schedule appointments

• Determine income eligibility for the WIC Program

• Issue WIC EBT cards

• Take phone messages and answers questions from clients, vendor, and community partners

• Print and if necessary mail termination notices

• Order supplies for WIC

MCAH Duties: (as assigned)

• Complete designated parts of MCAH forms at clinic appointments

• Complete follow-up activities, mailings, calls etc.

• Enter information into data system as appropriate

• Must maintain strict confidentiality of participants and families at all times

Documentation and Reporting

• Determine income eligibility for the WIC program

• Complete reports in accurate and timely fashion

• Complete data entry into appropriate databases as required

Team Responsibilities

• Assist with the training and on-boarding of new clinic data clerks

• Attend and participates in staff meetings

• Keep an organized workspace

• Notify team leader regarding the need to order materials or supplies

Develop skills and knowledge related to the position

• Attend necessary WIC training

• Complete all training required by agency

• Acquire and maintains all certifications as required

• Develop proficiency using required databases

• Able to read, write and speak the English language

• Commit to continuous learning

• Understanding of the concept of poverty

• Committed to the inherent worth of every individual

• Strong teamwork skills

• Strong commitment to achieving results

• Must be able to maintain strict confidentiality

• Basic computer skills. Some knowledge of word processing software and ability to learn database software

• Able to work well with low-income and culturally diverse populations

• Able to engage positively with children in a working environment

• High level of interpersonal skills to handle sensitive and confidential information with participant families

• Able to communicate with individuals at all levels of the organization and partner organizations

• Strong verbal and written communication skills, strong attention to detail, to include listening skills

• Excellent organizational skills

• Able to work independently and as part of a team

• Flexible – able to adapt as changes occur

• Strong commitment to accurate and timely record keeping

• Strong ability to think and reason independently, and to make critical judgments within agency and program guidelines

• Above average social and emotional skills that translate into

o A calm, composed demeanor when working in a busy clinic

Working Conditions (Essential physical, mental and emotional demands)

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is full-time non-exempt position, typically a 36-hour week; however, there are regular part-time positions. This position regularly travels with clinic teams to alternative worksites. Travel days may be 9-11 hours long; hours flexed to achieve 36 per week

• The person in this position must be able to travel in agency vans to assigned worksites on a regular basis

• The person in this position constantly communicates with children and families, colleagues and community partners, both in-person and on the phone. Must be able to exchange accurate information in these situations

• This position requires constant mental and emotional work

• Able to remain calm, composed demeanor, and effective in a fast-paced, busy, highly active physical, social and emotional environments

• The physical environment requires the employee to work indoors

• Must be able to observe and recognize staff and participants to accurately complete work

• The person in this position occasionally lifts, carries or otherwise moves and positions objects weighing up to 40 pounds when stocking supplies or arranging the worksite

• Frequent operation of a computer and other office productivity machinery and devices, such as a copy machine, a computer printer, and an IPad or tablet

Education and Experience

Required

• High School Diploma or equivalent

• Experience or training in basic computer skills

• Successful completion of all background checks at hire and thereafter according to agency and program standards

• Staff who work in centers that serve infants will be required to have a Tdap immunization per Centers for Disease Control and Prevention (CDC) recommendations.

• Must have a pre-employment TB assessment, and every year thereafter, to prove ability to perform work duties

Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL OPPORTUNITY EMPLOYER

• 
  High School Diploma or equivalent

• Experience or training in basic computer skills

Do you want a rewarding career where you can make a difference in the lives of families and children every day? Then join our health services team!

In this position you will staff WIC and Maternal/Child Health clinics and office, schedule appointments, complete intake information, determine income eligibility, issue WIC EBT cards, enter data, and perform other clerical and receptionist duties. Use your bilingual (English/Spanish) skills to provide services to non-English speaking families. This position regularly travels with clinic teams to alternative worksites.

We provide ongoing training and an excellent benefit package including 12 paid holidays, generous paid time off, and medical, dental and vision insurance. Educational opportunities are available through our partnership with Buena Vista University. Position is full-time, 36 hours per week.