What are the responsibilities and job description for the Operations Specialist position at Mid Michigan Community Action Agency?
General Responsibilities:
- Serve as the hub connecting vendors, staff, and other resources to support agency operations.
- Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.
Specific Duties:
- Collect and relay on-site information in coordination with staff and/or vendor requests.
- Schedule onsite IT projects while minimizing disruption or downtime of staff.
- Create tickets with IT vendors to process new users and terminations.
- Collect, inventory, and distribute tech equipment to staff.
- Keep tech inventory organized and up to date with software and security updates.
- Assist with AV setups for on-site and agency-wide trainings.
- Provide basic troubleshooting of onsite tech issues and coordinate service calls as required.
- Maintain record-keeping of IT and other business-related inventory.
- Assist with off-site training process including travel arrangements.
- Participate in personal and professional development activities.
- Perform other duties as assigned.
Education and Experience Qualifications:
- Associate’s Degree in Business or related field preferred.
- Preferred one year of previous office management experience.
Additional Requirements:
- Must have proficient computer skills (Microsoft Office & Adobe Pro).
- Must have familiarity with databases to include reporting and output to Excel.
- Must be self-directed and able to coordinate the completion of assigned tasks and be willing to accept new challenges on a daily basis.
- Knowledge of business writing, editing, filing, and basic office equipment experience.
- Ability to type with average speed and accuracy and to proofread completed documents.
- Must have reliable transportation and a valid driver’s license, provide proof of insurance, pass a State Police criminal clearance check and MMCAA’s “Insurance Carriers” driving record review.
- Must comply with Agency smoke free and drug free policies.
- Understand the importance of daily work attendance, and the impact on co-workers, clients, and the agency.