Customer Service Representative

MidAmerica Basement Systems, a regional leader in the foundation repair and concrete industry, is looking for a Customer Care Specialist to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At MidAmerica Basement Systems we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

JOB SUMMARY

The Customer Care Specialist is the primary contact for existing and potential customers. You will provide customer service, input information into our customer database, and set up appointments for our Sales team. This is a Full-Time position from 8 AM  - 5PM with an occasional need to provide coverage for other team members and work a rotating Saturday from 8AM - 12PM. 

ESSENTIAL JOB FUNCTIONS

• Interacts via telephone, email, or text message to provide information to customers.
• Schedules and reschedules sales appointments through inbound and outbound communication with customers to maximize efficiency for the company and the sales reps.
• Saves appointments when a customer calls to cancel.
• Maintains customer accounts and records of customer interactions with accurate detail in a timely manner.
• Meets or exceeds sales lead conversion rates. 
• Provides tactical support to other departments as needed.
• Provides a remarkable experience for homeowners and employees.
• Performs other duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Basic knowledge of customer service principles and practices.
• Ability to type a minimum of 40 words per minute.
• Ability to perform accurate data entry.
• Ability to multi-task.
• Excellent communication skills including active listening.
• Proficient computer skills with the ability to learn new software.

EDUCATION AND EXPERIENCE

• High school diploma or GED required.
• 1 years of customer service experience or a combination of education and experience preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to exert up to 10 pounds occasionally.

• 2 Weeks of Paid Training
• $15 per hour plus a booker bonus that pays you for performance! 
• Employer sponsored benefits including Medical, Vision, Dental, Disability, and Life Insurance
• Retirement and PTO Plans
• A fun and collaborative work environment centered around growth and learning
• A rewarding role helping homeowners 
• The opportunity to work for a family owned company you can be proud to be a part of

Salary : $15